Ansafone
Customer Experience and Contact Center
Ansafone Contact Centers is a leading BPO provider that offers customer experience and contact center solutions for various industries, known for its award-winning customer service and innovative technology.
Size
201-500
Private
Mission
To provide cost-effective, high-quality contact center solutions that empower businesses to connect with their customers efficiently.
About
Ansafone Contact Centers offers customer experience and contact center solutions along with inbound customer support, outbound telesales, email support, and live chat services for clients in retail, insurance, healthcare, technology, and nonprofits. The company operates using a flexible delivery model and supports a diverse range of clients, from small businesses to Fortune 1000 companies.
It is recognized for its decades of expertise in the telecommunications industry, with a commitment to delivering personalized customer experiences and tailored solutions that meet the unique needs of each client.
Services
Ansafone Contact Centers provides customer experience and contact center solutions supported by inbound customer support, outbound telesales, email support, live chat, and social media customer care. These services cover various channels and are tailored to support client needs in customer service, technical support, and sales retention.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Live Chat & Messaging Support
Social Media Customer Care
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Industries Served
The company serves clients in retail, insurance, healthcare, technology, and nonprofits. It has experience supporting both large enterprises and smaller organizations, ensuring that services align with industry-specific requirements and technology platforms.
Unique Stregths
Ansafone is known for its award-winning customer service and innovative solutions, offering clients advanced technology and analytics capabilities. Its approach includes a commitment to exceptional customer experiences and flexibility in service delivery, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Santa Ana, California, the company operates using a flexible delivery model. It serves clients across the United States and Canada, with teams working in various environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Insurance
Healthcare & Life Sciences
Technology & SaaS
Non-Profit & NGOs
Clients
Conduent Inc.
What's the main service provided by
Ansafone
?
Ansafone specializes in delivering comprehensive customer experience and contact center solutions. Their primary focus is on inbound customer support, but they also excel in outbound telesales and retention, email support, live chat, social media customer care, and technical support across various tiers. This versatile range of services is designed to meet the diverse needs of their clients, ensuring effective communication and support across multiple channels.
What additional services does
Ansafone
provide?
When was
Ansafone
founded?
Founded in 1970, Ansafone has been in operation for over 53 years. Established with a commitment to providing high-quality contact center solutions, the company has evolved alongside technological advancements and changing customer expectations, solidifying its position in the industry.
What industry verticals does
Ansafone
serve?
Ansafone serves a variety of industries, including Retail & e-Commerce, Insurance, Healthcare & Life Sciences, Technology & SaaS, and Non-Profit & NGOs. This diverse industry focus allows them to tailor their services to meet the specific needs of each sector, ensuring compliance and effectiveness across different market demands.
What delivery model does
Ansafone
offer?
How many employees and/or seats does
Ansafone
have?
Ansafone employs between 201 and 500 individuals, reflecting a robust workforce capable of delivering high-quality services. This size allows the company to maintain a balance between personalized service and the ability to scale operations to meet client demands.
Can
Ansafone
be considered a good service provider for startups?
While Ansafone primarily caters to established businesses, they can also provide valuable services to startups. Their flexible delivery model and diverse range of customer support services can help new companies streamline their operations and enhance customer engagement from the outset. However, startups should consider their specific needs and budget constraints when assessing Ansafone's offerings.
Can
Ansafone
be considered a good service provider for SMBs?
Ansafone is an excellent service provider for small and medium businesses, as they offer scalable solutions tailored to the unique challenges faced by these organizations. Their extensive experience across various industries allows them to support growth through effective customer engagement strategies, providing the flexibility needed to adapt to changing market conditions.
Can
Ansafone
be considered a good service provider for enterprises?
Ansafone is well-equipped to serve enterprises and large companies, demonstrating reliability through decades of experience in the contact center space. With a strong commitment to advanced technology and innovative solutions, they provide sophisticated offerings that can support the complex needs of large organizations, ensuring a consistent and high-quality customer experience.
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