Angel Call Handling
Customer Experience and Contact Center
Angel Call Handling Ltd is a UK-based private limited company that provides customer experience and contact center services for non-profits and NGOs, known for its personalized human interactions and commitment to exceptional customer service.
Size
1-10
Public
Mission
To provide exceptional customer service that enhances client brands and maximizes business opportunities.
About
Angel Call Handling offers customer experience and contact center services along with inbound call handling, outbound calls, and administrative support for clients in the private sector and charities. The company operates using an onshore model and supports UK-based businesses.
It is recognized for its focus on human communication, with a mission to enhance client brands and ensure no business opportunity is missed through personalized call handling.
Services
Angel Call Handling provides customer experience and contact center services supported by inbound call handling, outbound calls, and administrative support. These services cover both inbound and outbound communication channels and are tailored to support businesses in maintaining professionalism and responsiveness.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in the private sector and charities. It has experience supporting both commercial enterprises and non-profit organizations with services aligned to their specific needs and operational requirements.
Unique Stregths
Angel Call Handling is known for its commitment to exceptional customer service, offering clients a personalized touch that replaces automated systems with real human interactions. Its approach includes acting as an extension of the client’s team, ensuring brand values and guidelines are upheld in every interaction.
Delivery Footprint
Headquartered in Andover, Hampshire, the company operates using an onshore delivery model. It serves clients across the UK, with a focus on providing dedicated call answering services that enhance local businesses.
Certifications
No items found.
Verticals
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Angel Call Handling
?
Angel Call Handling specializes in enhancing customer experience and providing contact center solutions. Their primary focus includes inbound customer support as well as outbound telesales and retention efforts. This comprehensive service offering is designed to help businesses maintain effective communication with their clients while ensuring that every interaction is handled with a personal touch.
What additional services does
Angel Call Handling
provide?
When was
Angel Call Handling
founded?
Established in 2017, Angel Call Handling has been serving clients for approximately seven years. The company was founded with the goal of delivering exceptional customer service that not only supports client brands but also helps maximize business opportunities through effective communication strategies.
What industry verticals does
Angel Call Handling
serve?
Angel Call Handling primarily serves clients in the Non-Profit & NGOs sector, along with the private sector. Their experience spans both commercial enterprises and charitable organizations, allowing them to tailor their services to meet the unique operational needs of these diverse industries.
What delivery model does
Angel Call Handling
offer?
Angel Call Handling operates using an onshore delivery model, which means that their services are provided from within the United Kingdom. This approach ensures that all interactions are handled by local professionals, enhancing the quality of service through cultural and contextual understanding, while also improving responsiveness and client satisfaction.
How many employees and/or seats does
Angel Call Handling
have?
Angel Call Handling has a small workforce, with between 1 to 10 employees. This compact team structure allows for a more personalized approach to customer service, ensuring that each client receives dedicated attention and support tailored to their specific needs.
Can
Angel Call Handling
be considered a good service provider for startups?
For startups, Angel Call Handling can be a beneficial service provider, particularly due to their focus on personalized customer interactions and their ability to adapt to the unique challenges faced by new businesses. Their small team size allows for flexibility and customized solutions that can help startups establish a strong brand presence and foster meaningful connections with their early customers.
Can
Angel Call Handling
be considered a good service provider for SMBs?
Angel Call Handling is well-suited for small and medium businesses looking for reliable customer service support. Their onshore delivery model and commitment to personalized service make them a valuable partner for SMBs seeking to enhance customer engagement and retention. The company's experience in both commercial and non-profit sectors allows them to offer tailored solutions that can grow alongside the business.
Can
Angel Call Handling
be considered a good service provider for enterprises?
While Angel Call Handling excels in personalized service, their small size may limit their capacity to meet the extensive demands of large enterprises. However, for medium-sized organizations or those with specific needs, their focus on exceptional customer service and onshore support can still provide valuable assistance in managing customer interactions effectively.
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