Anexa
Customer Experience and Contact Center
Anexa BPO is a Mexican outsourcing firm that provides customer experience and contact center services for telecommunications and media, known for its integrated multichannel approach and high first contact resolution rates.
Size
201-500
Private
Mission
About
Anexa BPO offers customer experience and contact center services along with back-office operations, marketing operations, and sales and lead-generation services for clients in telecommunications, technology, and financial services. The company operates using an onshore and nearshore model and supports clients primarily in North America.
It is recognized for its commitment to customer satisfaction, with a first contact resolution rate of 72% or higher and a proven track record of operational improvements post-pandemic.
Services
Anexa BPO provides customer experience and contact center services supported by back-office operations, marketing operations, and sales and lead-generation services. These services include inbound customer support, outbound telesales, and technical support, delivered across various channels to enhance customer interactions and drive sales growth.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Social Media Customer Care
Lead Research & List Building
Customer & Marketing Analytics
Campaign Management
Content Creation & Localisation
SEO & Website Optimisation
Social Media Management
Sales Enablement Content
Industries Served
The company serves clients in telecommunications, technology, banking and financial services, and retail. It has experience supporting businesses with services aligned to industry-specific requirements, leveraging technology platforms to optimize customer engagement.
Unique Stregths
Anexa BPO is known for its high first contact resolution rates and operational agility, offering clients a robust infrastructure that supports both onshore and nearshore delivery. Its approach includes a commitment to quality and flexibility, ensuring that services are tailored to meet diverse client needs.
Delivery Footprint
Headquartered in Mexico City, Mexico, the company operates using an onshore and nearshore delivery model. It serves clients across North America, with teams that can work in hybrid environments to accommodate client requirements.
Certifications
No items found.
Verticals
Telecommunications & Media
Technology & SaaS
Banking & Financial Services
Retail & e-Commerce
Clients
Diners
BBVA
Scotiabank
Banco Azteca
Entel
Oncosalud
Xerox
Banco Pichincha
Cosapi
What's the main service provided by
Anexa
?
Anexa specializes in delivering customer experience and contact center services, complemented by a variety of back-office operations. Their offerings include inbound customer support, outbound telesales, multilingual support, and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide social media customer care, lead research, customer and marketing analytics, and campaign management, among other services, ensuring comprehensive support to enhance customer interactions and drive sales growth.
What additional services does
Anexa
provide?
In addition to its main customer experience and contact center services, Anexa provides a suite of additional capabilities. These include back-office operations, marketing operations, and services focused on sales and lead generation. This extended service portfolio enables Anexa to support its clients comprehensively, addressing various operational needs beyond customer-facing functions.
When was
Anexa
founded?
Anexa was established in 2007, marking its entry into the BPO industry. As of 2024, the company has been operational for 17 years, during which it has developed a strong reputation for delivering quality customer experience and support services.
What industry verticals does
Anexa
serve?
Anexa serves a diverse range of industries, focusing primarily on Telecommunications & Media, Technology & SaaS, Banking & Financial Services, and Retail & e-Commerce. This broad industry expertise allows them to tailor their services to meet the specific needs of each sector.
What delivery model does
Anexa
offer?
Anexa employs both onshore and nearshore delivery models to provide its services. Onshore delivery refers to operations conducted within the same country as the client, ensuring close collaboration and communication. Nearshore delivery involves providing services from geographically proximate locations, which helps in reducing costs while maintaining effective service levels. This hybrid approach allows Anexa to offer flexible solutions that cater to various client requirements and enhance operational efficiency.
How many employees and/or seats does
Anexa
have?
Anexa has a workforce ranging from 201 to 500 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle larger client demands, ensuring effective support across its service offerings.
Can
Anexa
be considered a good service provider for startups?
Can
Anexa
be considered a good service provider for SMBs?
Can
Anexa
be considered a good service provider for enterprises?
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