AmplifAI
Customer Experience and Contact Center
AmplifAI is an AI-driven performance management platform that provides customer experience and contact center solutions for retail, financial services, healthcare, and more, known for its actionable insights and tailored coaching.
Size
Private
Mission
To empower organizations by transforming data into actionable insights for improved performance and customer experience management.
About
AmplifAI offers customer experience and contact center solutions along with AI and data services for clients in retail, financial services, healthcare, and telecommunications. The company operates using a hybrid delivery model and supports onshore and remote clients.
It is recognized for its AI-powered performance management, with a focus on transforming data into actionable insights that drive continuous improvement across teams.
Services
AmplifAI provides customer experience and contact center solutions supported by AI and data services and specific offerings such as quality assurance, performance management, and micro-learning development. These services cover various channels, including voice, chat, and email, and are tailored to support organizations in enhancing agent performance and customer satisfaction.
Capabilities
Quality Assurance & Monitoring
Performance Management & SLA Reporting
Learning & Development Support
Customer & Marketing Analytics
Industries Served
The company serves clients in retail, financial services, healthcare, travel, telecommunications, and more. It has experience supporting contact centers and businesses with services aligned to industry-specific requirements and technology platforms that enhance operational efficiency.
Unique Stregths
AmplifAI is known for its AI-driven insights and personalized coaching, offering clients a comprehensive view of performance metrics. Its approach includes real-time feedback and continuous improvement strategies, which help deliver consistency and scalability in service delivery.
Delivery Footprint
Headquartered in Plano, Texas, the company operates using a hybrid delivery model. It serves clients across the United States, with teams working in both remote and on-site environments depending on client needs.
Certifications
Women-Owned Business
Verticals
Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Telecommunications & Media
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
AmplifAI
?
AmplifAI specializes in providing comprehensive solutions for customer experience and contact center operations. Their services are enhanced by a suite of sub-services that include quality assurance and monitoring, performance management with SLA reporting, learning and development support, as well as customer and marketing analytics. This combination allows organizations to improve agent performance and customer satisfaction across various communication channels, including voice, chat, and email.
What additional services does
AmplifAI
provide?
In addition to its core offerings, AmplifAI provides AI and data services that enhance their capabilities beyond customer experience solutions. These additional services leverage advanced analytics and artificial intelligence to support organizations in making data-driven decisions and improving operational efficiency.
When was
AmplifAI
founded?
AmplifAI was established in 2014, marking nearly a decade of experience in the industry as of 2024. Since its inception, the company has focused on empowering organizations by transforming data into actionable insights, thereby enhancing performance management and customer experience.
What industry verticals does
AmplifAI
serve?
AmplifAI serves a diverse range of industries, including Retail & e-Commerce, Banking & Financial Services, Healthcare & Life Sciences, Travel, Hospitality & Leisure, and Telecommunications & Media. This broad industry focus enables them to tailor their services to meet specific sector needs effectively.
What delivery model does
AmplifAI
offer?
AmplifAI employs a hybrid delivery model that combines onshore, work-from-home/virtual, and multi-shore mix approaches. This means they can effectively serve clients through various arrangements, whether onsite, remotely, or a combination of both, ensuring flexibility and responsiveness to client needs.
How many employees and/or seats does
AmplifAI
have?
Can
AmplifAI
be considered a good service provider for startups?
Can
AmplifAI
be considered a good service provider for SMBs?
AmplifAI is well-suited to support small and medium businesses with its scalable service offerings and flexible delivery model. Their focus on customer experience and performance management can help SMBs enhance their operational efficiency and customer satisfaction, which is crucial for growth in competitive markets.
Can
AmplifAI
be considered a good service provider for enterprises?
AmplifAI is an excellent choice for enterprises and large organizations, given its sophisticated service portfolio and the ability to provide AI-driven insights. Their experience across various industries, combined with a hybrid delivery model, ensures that they can meet the complex demands of large-scale operations while maintaining high standards of quality and performance.
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