Amicassa Process Solutions Inc
Back-Office Operations
Amicassa Process Solutions, Inc. is a leading BPO company that provides after-sales administration support for the real estate sector, known for its specialized services tailored to Ayala Land, Inc.
Size
5K-10K
Public
over-1b
Mission
About
Amicassa Process Solutions, Inc. offers after-sales administration support along with customer experience and contact center services for clients in the real estate sector. The company operates using an onshore model and supports local clients in the Philippines.
It is recognized for its commitment to quality and customer-centric service, with a focus on enhancing operational efficiency and client satisfaction.
Services
Amicassa Process Solutions, Inc. provides after-sales administration support, supported by customer experience and contact center services. These services include reservations and bookings, customer service handling, billing monitoring, financing assistance, credit investigation, documentation management, and title processing. Each solution is tailored to streamline the residential real estate sales process and enhance client satisfaction.
Capabilities
Customer & Marketing Analytics
Billing & Invoicing
Document Indexing & Digitisation
Order Management & Fulfilment
Data Entry & Data Processing
Industries Served
The company serves clients in the real estate sector, specifically supporting the Residential Business Group of Ayala Land, Inc. It has experience in providing services aligned to industry-specific requirements and technology platforms that facilitate efficient operations.
Unique Stregths
Amicassa is known for its dedication to quality customer service and operational integrity, offering clients a commitment to continuous improvement and personalized service. Its approach includes leveraging advanced technologies and innovative BPO solutions, which help deliver superior service and optimize workflows.
Delivery Footprint
Headquartered in Makati City, Metro Manila, the company operates using an onshore delivery model. It serves clients primarily within the Philippines, with a workforce dedicated to supporting the dynamic needs of the residential real estate market.
Certifications
No items found.
Verticals
Real Estate & Property Management
Clients
No items found.
What's the main service provided by
Amicassa Process Solutions Inc
?
Amicassa Process Solutions Inc specializes in providing comprehensive back-office operations, particularly focused on after-sales administration support. Their service offerings include various sub-services such as customer and marketing analytics, billing and invoicing, document indexing and digitization, order management and fulfillment, as well as data entry and processing. This suite of services is designed to enhance operational efficiency and improve the overall customer experience, particularly in the real estate sector.
What additional services does
Amicassa Process Solutions Inc
provide?
When was
Amicassa Process Solutions Inc
founded?
Established in 1841, Amicassa Process Solutions Inc has a rich history of over 183 years in the business process outsourcing industry. The company's longevity speaks to its ability to adapt and thrive in a constantly evolving market, providing valuable services to its clients throughout the decades.
What industry verticals does
Amicassa Process Solutions Inc
serve?
Amicassa Process Solutions Inc primarily serves the Real Estate & Property Management sector. Their expertise is particularly concentrated on supporting clients within the residential real estate market, ensuring that they meet the specific demands and requirements of this industry.
What delivery model does
Amicassa Process Solutions Inc
offer?
Amicassa Process Solutions Inc utilizes an onshore delivery model, meaning that their services are provided from within the same country where their clients are located, in this case, the Philippines. This approach allows for closer proximity to clients, facilitating better communication and responsiveness while ensuring that the services provided are tailored to local market needs.
How many employees and/or seats does
Amicassa Process Solutions Inc
have?
Amicassa Process Solutions Inc has a workforce that ranges between 5,000 to 10,000 employees. This substantial number of staff allows the company to efficiently manage a diverse range of client needs and maintain high service levels across its operations.
Can
Amicassa Process Solutions Inc
be considered a good service provider for startups?
For startups, Amnistra Sh P K presents a compelling option for HR and recruitment services. Their agile and flexible approach, coupled with their expertise in various industries, allows startups to efficiently manage their staffing needs without the burden of extensive overhead. This can be particularly beneficial for new businesses seeking to scale quickly while maintaining a focus on core operations.
Can
Amicassa Process Solutions Inc
be considered a good service provider for SMBs?
Amicassa Process Solutions Inc can be a beneficial service provider for small and medium businesses, particularly those in the real estate sector. Their extensive experience and comprehensive service offerings position them well to support SMBs looking to enhance operational efficiency and customer satisfaction. However, businesses should assess their specific needs to ensure alignment with Amicassa's capabilities and focus.
Can
Amicassa Process Solutions Inc
be considered a good service provider for enterprises?
Amicassa Process Solutions Inc is well-equipped to serve enterprises and large companies, particularly in the real estate and property management sectors. With a significant workforce and a longstanding reputation for quality service, they can deliver reliable and sophisticated solutions tailored to large-scale operations. Their commitment to operational integrity and continuous improvement makes them a strong candidate for enterprises looking for dependable BPO services.
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