Ameridial
Customer Experience and Contact Center
Ameridial, Inc. is a leading outsourced call center company that provides customer experience and contact center solutions for healthcare, retail, e-commerce, travel, hospitality, and nonprofit sectors, known for its industry-leading expertise and customizable service offerings.
Size
11-50
Private
10m-50m
Mission
To provide value-driven customer engagement services that help clients achieve their business goals and maintain market competitiveness.
About
Ameridial, Inc. offers customer experience and contact center solutions along with inbound customer support and outbound telesales for clients in healthcare, retail, e-commerce, travel, hospitality, and nonprofit sectors. The company operates using an onshore model and supports U.S.-based businesses.
It is recognized for its extensive industry experience, with over 800 employees dedicated to delivering exceptional customer engagement and business process outsourcing solutions.
Services
Ameridial, Inc. provides customer experience and contact center solutions supported by inbound customer support and outbound telesales. These services cover various channels including voice, email, chat, and interactive voice response (IVR), and are tailored to support clients' unique business needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Quality Assurance & Monitoring
Industries Served
The company serves clients in healthcare, retail, e-commerce, travel, hospitality, and nonprofit sectors. It has experience supporting diverse organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Ameridial, Inc. is known for its industry-leading expertise, consistently recognized as a “Top 50” Teleservices Agency since 1992. It offers clients customizable and scalable solutions, ensuring operational excellence and customer satisfaction through innovative practices.
Delivery Footprint
Headquartered in North Canton, Ohio, the company operates using an onshore delivery model. It serves clients across the United States, with additional contact centers in North Carolina and Maine, employing flexible staffing solutions to meet varying client demands.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Non-Profit & NGOs
Travel Hospitality & Leisure
Clients
CNN
Boy Scouts of America
Billboard
H&M
KFC
US Department of Interior
US Army
Veterans Administration
National Institute of Health
What's the main service provided by
Ameridial
?
Ameridial specializes in delivering customer experience and contact center solutions, focusing primarily on inbound customer support and outbound telesales. These services are designed to cater to the specific needs of businesses, ensuring effective communication across various channels, including voice, email, chat, and interactive voice response (IVR). Their approach emphasizes quality and customer engagement, which are critical for helping clients meet their business objectives.
What additional services does
Ameridial
provide?
When was
Ameridial
founded?
Ameridial was founded in 1987, marking over 36 years of experience in the customer engagement and contact center industry. Since its establishment, the company has grown and adapted to the evolving needs of its clients, solidifying its reputation as a reliable service provider.
What industry verticals does
Ameridial
serve?
Ameridial serves a diverse range of industries, including Healthcare & Life Sciences, Retail & e-Commerce, Travel, Hospitality & Leisure, and Non-Profit & NGOs. This broad industry focus allows the company to tailor its services to meet the unique demands and challenges faced by various sectors.
What delivery model does
Ameridial
offer?
Ameridial employs an onshore delivery model, meaning that the services are provided from locations within the United States. This approach ensures that client communications are handled by teams familiar with the U.S. market, enhancing service quality and customer satisfaction. Onshore delivery allows for closer oversight and more immediate support compared to offshore models.
How many employees and/or seats does
Ameridial
have?
Ameridial has a workforce ranging from 11 to 50 employees. This relatively small size enables the company to maintain a strong focus on personalized service and flexible solutions tailored to client needs.
Can
Ameridial
be considered a good service provider for startups?
Ameridial can be a suitable service provider for startups, particularly those in the healthcare, retail, and e-commerce sectors. With their focus on customer engagement and tailored support services, startups can benefit from Ameridial's expertise in building strong customer relationships from the ground up. However, startups should consider their current scale, as Ameridial's resources are better suited for businesses looking for personalized service rather than high-volume operations.
Can
Ameridial
be considered a good service provider for SMBs?
Ameridial is well-positioned to support small and medium businesses (SMBs) through its flexible and scalable service offerings. Their experience across various industries allows them to adapt to the unique challenges faced by SMBs, providing essential customer support and engagement strategies that can enhance growth and operational efficiency. The company’s commitment to quality and personalization makes it an attractive partner for SMBs looking to improve their customer interactions.
Can
Ameridial
be considered a good service provider for enterprises?
While Ameridial's services could be beneficial to larger enterprises, their current scale and employee range suggest that they may not be the ideal fit for very large companies requiring extensive resources. However, their proven track record in customer engagement and their recognition as a top teleservices agency indicate that they can provide reliable and effective solutions for enterprises needing specialized support in customer experience.
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