American TESOL Institute Philippines
Customer Experience and Contact Center
American Tel Solutions Philippines is an offshore BPO provider that provides customer experience and contact center services for various industries, known for its comprehensive outsourcing solutions and skilled workforce.
Size
Private
Mission
To enhance English proficiency for students worldwide by supporting teachers and committing to quality education.
About
American Tel Solutions Philippines offers customer experience and contact center services along with back-office operations, IT infrastructure, and marketing operations for clients across multiple industries. The company operates using an offshore delivery model and supports businesses primarily in the United States.
It is recognized for its diverse service offerings, with a focus on lead generation, customer support, and software development tailored to meet client needs.
Services
American Tel Solutions Philippines provides customer experience and contact center services, supported by back-office operations, IT infrastructure and managed services, and marketing operations. These services include outbound telesales, live chat support, inbound customer support, and custom application development, tailored to support various business functions.
Capabilities
Outbound Telesales & Retention
Live Chat & Messaging Support
Inbound Customer Support
Custom Application Development
Social Media Management
Campaign Management
Lead Research & List Building
Industries Served
The company serves clients in multiple industries, particularly focusing on supporting U.S. businesses with their outsourcing needs. It has experience providing services aligned to industry-specific requirements, ensuring flexibility and adaptability in its offerings.
Unique Stregths
American Tel Solutions Philippines is known for its comprehensive outsourcing solutions, offering clients a skilled workforce and operational efficiency. Its approach includes a commitment to quality service delivery and the ability to scale operations based on client requirements, ensuring consistency and reliability.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across the United States, with teams working remotely to provide seamless support and service integration.
Certifications
No items found.
Verticals
No items found.
Clients
International Tech Park Bangalore
International Tech Park Chennai
CyberVale in Chennai
CyberPearl
The V
aVance in Hyderabad
International Tech Park Gurgaon
International Tech Park Pune
Phase 2 of Blueridge in Pune
What's the main service provided by
American TESOL Institute Philippines
?
American TESOL Institute Philippines specializes in providing exceptional customer experience and contact center solutions. Their primary services include outbound telesales and retention, live chat and messaging support, and inbound customer support. Additionally, they offer custom application development to meet specific client needs, as well as services in social media management, campaign management, and lead research and list building, ensuring a comprehensive approach to customer engagement.
What additional services does
American TESOL Institute Philippines
provide?
In addition to their core offerings, American TESOL Institute Philippines provides a suite of other services designed to support various business operations. These include back-office operations, IT infrastructure management, and marketing operations. Their capabilities also extend to sales and lead-generation services, which further enhance their value proposition for clients looking for comprehensive outsourcing solutions.
When was
American TESOL Institute Philippines
founded?
What industry verticals does
American TESOL Institute Philippines
serve?
What delivery model does
American TESOL Institute Philippines
offer?
American TESOL Institute Philippines operates using an offshore delivery model, which means that their services are provided from a location outside the client's home country, in this case, the Philippines. This approach allows them to offer cost-effective solutions while maintaining high standards of service. The offshore model enables the company to tap into a skilled workforce and provide seamless integration of services, particularly supporting clients based in the United States.
How many employees and/or seats does
American TESOL Institute Philippines
have?
Can
American TESOL Institute Philippines
be considered a good service provider for startups?
Can
American TESOL Institute Philippines
be considered a good service provider for SMBs?
American TESOL Institute Philippines is well-suited to support small and medium businesses (SMBs) looking for reliable outsourcing solutions. With a diverse range of services and a commitment to quality, they offer the flexibility and scalability that SMBs often require as they grow. Their experience in providing tailored customer support and lead generation services can significantly help SMBs enhance their operational efficiency and customer engagement.
Can
American TESOL Institute Philippines
be considered a good service provider for enterprises?
For enterprises and large companies, American TESOL Institute Philippines presents a dependable option due to their robust service offerings and offshore delivery model. Their ability to scale operations effectively ensures that they can accommodate the complex needs of larger organizations. Furthermore, their commitment to quality service delivery positions them as a reliable partner capable of providing sophisticated support solutions that align with enterprise-level requirements.
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