American TeleCenters/ Inc.
Customer Experience and Contact Center
American Telecenters is a nonprofit organization that provides customer experience and contact center services for service companies, known for its commitment to digital empowerment and community support.
Size
1-10
Private
10m-50m
Mission
To leverage digital technologies to empower communities by providing access to information and communication tools, enhancing digital literacy, and fostering social inclusion.
About
American Telecenters offers customer experience and contact center services along with inbound customer support and outbound telesales & retention for clients in the nonprofit and NGO sectors. The company operates using an onshore model and supports various service companies.
It is recognized for its dedication to bridging the digital divide, with a focus on enhancing digital literacy and community development through innovative solutions.
Services
American Telecenters provides customer experience and contact center services supported by inbound customer support and outbound telesales & retention. These services cover various communication channels and are tailored to support the needs of service companies, enhancing their customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in the nonprofit and NGO sectors. It has experience supporting service companies such as plumbers, HVAC contractors, and electricians, with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
American Telecenters is known for its commitment to digital empowerment and community support, offering clients innovative solutions that enhance digital literacy. Its approach includes building strong partnerships and fostering collaboration among telecenters, which helps deliver impactful services at scale.
Delivery Footprint
Headquartered in San Francisco, California, the company operates under an onshore delivery model. It serves clients across the United States, with teams working in environments that prioritize community engagement and support.
Certifications
No items found.
Verticals
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
American TeleCenters/ Inc.
?
American TeleCenters, Inc. specializes in customer experience and contact center services, primarily focusing on inbound customer support and outbound telesales and retention solutions. These offerings are designed to enhance client engagement and operational efficiency, catering specifically to the needs of service companies within the nonprofit and NGO sectors.
What additional services does
American TeleCenters/ Inc.
provide?
When was
American TeleCenters/ Inc.
founded?
American TeleCenters, Inc. was established in the year 2000, making it 24 years old as of 2024. Since its inception, the company has dedicated itself to providing valuable services that bridge the digital divide and empower communities through enhanced communication and information access.
What industry verticals does
American TeleCenters/ Inc.
serve?
The primary industries served by American TeleCenters include Non-Profit & NGOs. The company has tailored its services to meet the specific needs of clients in these sectors, ensuring that they receive the necessary support and solutions to thrive.
What delivery model does
American TeleCenters/ Inc.
offer?
American TeleCenters operates using an onshore delivery model, which means that their services are provided from within the United States. This approach allows for greater control over service quality and fosters closer collaboration with clients, as teams are situated in the same country, facilitating better communication and understanding of local needs.
How many employees and/or seats does
American TeleCenters/ Inc.
have?
American TeleCenters has a small team, consisting of 1 to 10 employees. This size indicates a focused workforce, which allows for personalized service and close client relationships, ensuring that each client's needs are addressed with attention and care.
Can
American TeleCenters/ Inc.
be considered a good service provider for startups?
Given its small team and specialized services, American TeleCenters can be a suitable service provider for startups, particularly those in the nonprofit and NGO sectors. Startups may benefit from the company’s deep understanding of the challenges faced by similar organizations and its commitment to empowering communities through digital solutions.
Can
American TeleCenters/ Inc.
be considered a good service provider for SMBs?
American TeleCenters is well-positioned to support small and medium businesses (SMBs), especially those looking for dedicated customer experience and contact center solutions. The company's tailored approach allows for flexibility and scalability, enabling SMBs to enhance their customer engagement without the need for a large operational footprint.
Can
American TeleCenters/ Inc.
be considered a good service provider for enterprises?
American TeleCenters may not be the ideal provider for large enterprises due to its small team size and focused service offerings. While the company excels in delivering specialized support to nonprofits and NGOs, larger organizations often require a broader range of services and greater scalability that may not align with the capabilities of a smaller provider.
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