American Technologies
Customer Experience and Contact Center
Asian Terminals Inc. is a leading Philippine port operator that provides customer experience and contact center services for banking, healthcare, and insurance, known for its strategic partnerships and operational excellence.
Size
51-200
Private
Mission
To enable maritime trade and integrated logistics services.
About
Asian Terminals Inc. offers customer experience and contact center services along with back-office operations and IT infrastructure management for clients in banking, healthcare, and insurance. The company operates using an offshore model and supports international clients.
It is recognized for its commitment to innovation, with a strong focus on enhancing trade efficiency and supply chain performance.
Services
Asian Terminals Inc. provides customer experience and contact center services supported by back-office operations and IT infrastructure management. These services include inbound customer support, technical support, and data entry and processing, tailored to support the dynamic needs of international and domestic shipping industries.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Industries Served
The company serves clients in banking and financial services, healthcare and life sciences, and insurance. It has experience supporting various sectors with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Asian Terminals Inc. is known for its strategic alliances and operational expertise, offering clients a critical hub for efficient maritime trade and logistics services. Its approach includes a commitment to innovation and strategic investments, which help deliver consistency and excellence at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across various international markets, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Insurance
Clients
No items found.
What's the main service provided by
American Technologies
?
American Technologies specializes in providing exceptional customer experience and contact center services. Their offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels, along with data entry and processing. This comprehensive suite of services is designed to cater to the diverse needs of their clients, ensuring effective communication and support.
What additional services does
American Technologies
provide?
In addition to their primary offerings, American Technologies also provides back-office operations and IT infrastructure management services. This expanded service portfolio allows them to address a wider array of client needs, enhancing overall operational efficiency and support.
When was
American Technologies
founded?
American Technologies was established in 1989, marking over 34 years of experience in the business process outsourcing sector. Since its inception, the company has grown and adapted to the evolving needs of its clients, establishing a solid reputation in the industry.
What industry verticals does
American Technologies
serve?
American Technologies serves a variety of sectors, including Banking & Financial Services, Healthcare & Life Sciences, and Insurance. This diverse industry focus showcases their capability to meet specific needs and challenges across these critical verticals.
What delivery model does
American Technologies
offer?
American Technologies operates using an offshore delivery model, which means they provide services from a location outside of the client's country. This approach allows the company to leverage cost-effective resources while maintaining quality service delivery to meet the diverse requirements of international clients.
How many employees and/or seats does
American Technologies
have?
American Technologies employs between 51 to 200 individuals, indicating a workforce that is capable of supporting a range of client needs while remaining agile and responsive in its operations.
Can
American Technologies
be considered a good service provider for startups?
Can
American Technologies
be considered a good service provider for SMBs?
American Technologies presents a compelling option for small and medium businesses (SMBs) seeking reliable outsourcing solutions. With a focus on customer experience and a versatile service portfolio, they can adapt to the varying needs of growing companies. Their offshore delivery model also provides cost-effective solutions, allowing SMBs to scale their operations without significant upfront investments.
Can
American Technologies
be considered a good service provider for enterprises?
While American Technologies is well-equipped to support enterprises, its workforce size positions it as a more suitable partner for small to medium businesses. However, their extensive experience in customer support and back-office operations suggests that they can provide reliable services to larger organizations, especially those looking for flexible and scalable solutions to enhance their operational efficiency.
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