American Customer Care
Customer Experience and Contact Center
American Airlines is a leading global airline that provides customer experience and contact center services for the travel, hospitality, and leisure sectors, known for its legacy of innovation and premium customer care.
Size
over-10K
Public
over-1b
Mission
About
American Airlines offers customer experience and contact center services along with inbound customer support and email support for clients in the travel, hospitality, and leisure industries. The company operates using an offshore model and supports a diverse range of international customers.
It is recognized for its pioneering role in the airline industry, with a comprehensive route network and a commitment to modernizing customer service processes.
Services
American Airlines provides customer experience and contact center services supported by inbound customer support and email support. These services cover various channels tailored to support customer inquiries and travel-related needs.
Capabilities
Inbound Customer Support
Email Support
Industries Served
The company serves clients in the travel, hospitality, and leisure sectors. It has experience supporting a wide range of customers with services aligned to the specific requirements of the airline industry.
Unique Stregths
American Airlines is known for its legacy of innovation and premium customer care, offering clients a vast and comprehensive route network. Its approach includes leveraging advanced technology for customer service, ensuring a consistent and high-quality experience.
Delivery Footprint
Headquartered in the United States, the company operates using an offshore delivery model. It serves clients across 44 countries, with teams working in remote environments to meet diverse customer needs.
Certifications
No items found.
Verticals
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
American Customer Care
?
American Customer Care specializes in enhancing customer experiences through its primary service of customer experience and contact center operations. This includes essential support channels such as inbound customer support and email assistance, tailored to meet the diverse needs of clients in the travel, hospitality, and leisure sectors.
What additional services does
American Customer Care
provide?
When was
American Customer Care
founded?
American Customer Care was established in 1930, marking over 94 years of dedicated service in the customer care industry. Since its inception, the company has evolved significantly, adapting to the changing landscape of customer service and maintaining its commitment to excellence.
What industry verticals does
American Customer Care
serve?
American Customer Care focuses on serving industries such as Travel, Hospitality & Leisure. This specialization allows the company to cater effectively to the unique requirements and challenges faced by clients in these sectors, leveraging its extensive experience to deliver tailored solutions.
What delivery model does
American Customer Care
offer?
American Customer Care operates using an offshore delivery model, meaning that its services are provided from locations outside the client's home country. This approach allows the company to leverage global talent and resources while maintaining flexibility and efficiency in meeting customer needs across various time zones.
How many employees and/or seats does
American Customer Care
have?
American Customer Care boasts a workforce of over 10,000 employees, reflecting a significant scale of operations. This extensive team enables the company to handle a vast volume of customer interactions and deliver high-quality service across its diverse client base.
Can
American Customer Care
be considered a good service provider for startups?
While American Professionals Inc primarily serves healthcare and social services professionals, startups in these sectors may find its offerings beneficial. The company's client-focused model and expertise in professional liability insurance can provide essential coverage solutions for new businesses seeking to establish themselves in these industries. However, startups outside of these specific fields may need to consider other providers more aligned with their unique needs.
Can
American Customer Care
be considered a good service provider for SMBs?
American Customer Care presents a strong option for small and medium businesses, particularly those in the travel and hospitality industries. The company's extensive service portfolio and experience in managing customer relationships can offer SMBs the support they need to enhance their customer service capabilities and drive growth.
Can
American Customer Care
be considered a good service provider for enterprises?
For enterprises and large companies, American Customer Care is a reliable partner, given its substantial workforce and extensive experience in delivering sophisticated customer service solutions. The company's offshore delivery model allows it to efficiently manage large volumes of customer interactions, ensuring consistent and high-quality service that meets the demands of enterprise-level clients.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.