American Customer Care
Customer Experience and Contact Center
American Customer Care is a leading North American BPO firm that provides customer experience and contact center solutions for various industries, known for its personalized customer interactions and high-touch service approach.
Size
Private
Mission
To deliver personalized, high-touch customer care solutions.
About
American Customer Care offers customer experience and contact center solutions along with email handling and social media support for clients in healthcare, technology, and luxury consumer electronics. The company operates using an onshore model and supports U.S.-based businesses.
It is recognized for its commitment to integrity and exceptional customer experiences, with a strong focus on cross-selling, upselling, and crisis management strategies that enhance client brand loyalty.
Services
American Customer Care provides customer experience and contact center solutions supported by email handling and social media customer care. These services cover inbound and outbound communication channels, tailored to support client needs in customer service and engagement.
Capabilities
Inbound Customer Support
Email Support
Social Media Customer Care
Outbound Telesales & Retention
Industries Served
The company serves clients in healthcare, technology, and luxury consumer electronics. It has experience supporting both B2B and B2C clients with services aligned to industry-specific requirements and technology platforms such as advanced CRM systems.
Unique Stregths
American Customer Care is known for its personalized customer interactions and high-touch service approach, offering clients a commitment to integrity and reliability. Its approach includes leveraging smart technology and analytics, which help deliver consistent and exceptional customer experiences at scale.
Delivery Footprint
Headquartered in Bristol, Connecticut, the company operates using an onshore delivery model. It serves clients across North America, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Technology & SaaS
Clients
No items found.
What's the main service provided by
American Customer Care
?
American Customer Care specializes in providing customer experience and contact center solutions. Their offerings include inbound customer support, email handling, social media customer care, and outbound telesales and retention services. This comprehensive suite of services is designed to enhance client engagement and meet various customer service needs effectively.
What additional services does
American Customer Care
provide?
When was
American Customer Care
founded?
American Customer Care was established in 1986, which means the company has been in business for over 37 years. This extensive experience in the customer care industry has allowed them to refine their services and develop a strong reputation for delivering exceptional customer experiences.
What industry verticals does
American Customer Care
serve?
American Customer Care serves a diverse range of industries, including Healthcare & Life Sciences, Technology & SaaS. This focused approach enables them to tailor their services to meet the specific needs and challenges faced by clients in these sectors.
What delivery model does
American Customer Care
offer?
The company operates using an onshore delivery model, meaning that their services are provided within the same country as their clients, specifically focusing on U.S.-based businesses. This approach ensures high-quality communication and responsiveness, as well as a better understanding of the local market and customer expectations.
How many employees and/or seats does
American Customer Care
have?
Can
American Customer Care
be considered a good service provider for startups?
American Customer Care may not be the ideal choice for startups that require highly flexible and budget-sensitive solutions. While their extensive experience and service offerings are beneficial, startups often need more tailored, scalable options that can adapt quickly to changing needs. However, for startups in healthcare or technology looking for solid customer support as they grow, American Customer Care could provide valuable assistance in establishing a strong customer service foundation.
Can
American Customer Care
be considered a good service provider for SMBs?
For small and medium businesses, American Customer Care can be a solid partner, given their expertise in customer experience and commitment to high-quality service. Their diverse service offerings allow SMBs to enhance customer engagement and retention strategies, making them well-suited to support growth. The company’s focus on personalized service can help SMBs build loyalty and enhance their brand reputation.
Can
American Customer Care
be considered a good service provider for enterprises?
American Customer Care is well-positioned to serve enterprises and large companies, thanks to its experience and recognition as one of the top answering services in the U.S. Their onshore delivery model ensures that they can offer reliable and sophisticated customer service solutions at scale. Enterprises can benefit from their expertise in crisis management and upselling strategies, which are critical for maintaining customer satisfaction and loyalty in competitive markets.
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