Ameeratel
Customer Experience and Contact Center
AmeeraTel, Inc. is a comprehensive BPO company that provides customer experience and contact center services for diverse industries, known for its client-centric approach and advanced technology integration.
Size
51-200
Private
1m-10m
Mission
To exceed customer expectations through a client-centric approach that values community.
About
AmeeraTel, Inc. offers customer experience and contact center services along with back-office operations, finance and accounting, and HR support for clients in various industries. The company operates using an offshore delivery model and supports businesses of all sizes globally.
It is recognized for its commitment to client satisfaction, with a highly trained workforce and a focus on delivering tailored outsourcing solutions that enhance operational efficiency.
Services
AmeeraTel, Inc. provides customer experience and contact center services supported by back-office operations, finance and accounting, and HR support. These services include inbound customer support, outbound telesales, technical support, and data entry, tailored to enhance operational efficiency and meet diverse client needs.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Data Entry & Data Processing
Recruitment Process Outsourcing (RPO)
Payroll Processing
Benefits Administration
Market & Competitive Intelligence
Customer & Marketing Analytics
Sales Chat & Live Demonstrations
Appointment Setting
Industries Served
The company serves clients in a variety of industries, including Fortune 500 companies, small and medium-sized enterprises, and one-person operations. It has experience supporting businesses with services aligned to their specific requirements and operational goals.
Unique Stregths
AmeeraTel, Inc. is known for its client-centric philosophy, emphasizing customer satisfaction and community value. Its approach includes leveraging advanced technology and maintaining stringent quality checks, which help deliver consistent service excellence at scale.
Delivery Footprint
Headquartered in Bridgeview, Illinois, USA, the company operates using an offshore delivery model from its offices in Cebu, Philippines, and India. It serves clients globally, with teams working remotely to provide high-quality outsourcing solutions.
Certifications
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Verticals
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Clients
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What's the main service provided by
Ameeratel
?
Ameeratel specializes in enhancing customer experiences and provides comprehensive contact center solutions. Their main offerings include inbound customer support and outbound telesales, alongside technical support for various tiers. Additionally, Ameeratel excels in social media customer care, live chat and messaging support, email support, and data entry and processing, all tailored to meet the unique needs of their clients.
What additional services does
Ameeratel
provide?
In addition to their primary focus on customer experience and contact centers, Ameeratel offers a range of supplementary services. These include back-office operations, finance and accounting services, as well as HR recruitment and payroll support. Their diversified service portfolio enables them to cater to various operational needs, enhancing the overall efficiency of their clients' businesses.
When was
Ameeratel
founded?
Ameeratel was established in 2012, which means that as of 2024, the company has been operating for approximately 12 years. Since its inception, Ameeratel has focused on delivering high-quality outsourcing solutions, primarily in the customer experience and contact center domain.
What industry verticals does
Ameeratel
serve?
What delivery model does
Ameeratel
offer?
Ameeratel employs an offshore delivery model, meaning that their services are provided from locations outside of the client's country. This approach allows them to leverage cost efficiencies while maintaining high service standards. By operating from their offices in Cebu, Philippines, and India, Ameeratel can tap into a skilled workforce and provide effective support for clients across various regions.
How many employees and/or seats does
Ameeratel
have?
Ameeratel has a workforce comprising between 51 to 200 employees. This size allows them to maintain a balance between personalized service and the ability to scale operations to meet client demands efficiently.
Can
Ameeratel
be considered a good service provider for startups?
Ameeratel can be a valuable partner for startups looking to establish a strong customer support foundation. With their client-centric approach and a range of scalable services, startups can benefit from tailored solutions that fit their unique requirements. The offshore delivery model also allows startups to access quality support without the burden of high operational costs.
Can
Ameeratel
be considered a good service provider for SMBs?
Small and medium businesses (SMBs) will find Ameeratel to be a suitable service provider due to its flexible service offerings and commitment to customer satisfaction. The company's ability to scale its services allows SMBs to enhance their operational capabilities without overextending their resources, enabling them to focus on growth while relying on Ameeratel's expertise.
Can
Ameeratel
be considered a good service provider for enterprises?
While Ameeratel has the capabilities to support larger enterprises, their strengths lie more prominently with SMBs and startups. Their focus on personalized service and community value may resonate less with the complex needs of large corporations. Nonetheless, Ameeratel can still provide reliable support for enterprises seeking outsourcing solutions, particularly in customer experience and back-office operations, if those align with their operational goals.
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