AMBS CALL CENTER
Customer Experience and Contact Center
Ambs Call Center is a family-owned business that provides customer experience and contact center services for healthcare, manufacturing, and real estate, known for its award-winning U.S.-based agents and commitment to client satisfaction.
Size
1K-5K
Private
Mission
To empower businesses to thrive by delivering exceptional and reliable answering and virtual receptionist services.
About
Ambs Call Center offers customer experience and contact center services along with 24/7 phone answering and virtual receptionist services for clients in healthcare, manufacturing, and real estate. The company operates using an onshore model and supports businesses across the United States and Canada.
It is recognized for its dedication to service, with a family-owned approach that has prioritized client relationships for over 90 years, ensuring reliability and customized solutions.
Services
Ambs Call Center provides customer experience and contact center services supported by 24/7 phone answering and virtual receptionist services. These services cover inbound customer support, appointment setting, and outbound telesales, tailored to support client needs in various industries.
Capabilities
Inbound Customer Support
Appointment Setting
Outbound Telesales & Retention
Multilingual Support
Industries Served
The company serves clients in healthcare, manufacturing, and real estate. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements, ensuring compliance and responsiveness in critical sectors.
Unique Stregths
Ambs Call Center is known for its family-owned dedication to client satisfaction, offering clients reliable, U.S.-based support. Its approach includes investing in advanced technology and disaster recovery solutions, which help deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Jackson, Michigan, the company operates using an onshore delivery model. It serves clients across the United States and Canada, with teams working in a fully remote environment to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Manufacturing & Industrial
Real Estate & Property Management
Clients
government entities
What's the main service provided by
AMBS CALL CENTER
?
AMBS Call Center specializes in delivering exceptional customer experience and contact center services. Their offerings include inbound customer support, appointment setting, outbound telesales and retention, as well as multilingual support, ensuring they cater to diverse client needs effectively.
What additional services does
AMBS CALL CENTER
provide?
When was
AMBS CALL CENTER
founded?
AMBS Call Center was established in 1932, marking over 90 years of experience in the customer service industry. Since its founding, the company has grown and adapted to meet the evolving needs of its clients, maintaining a strong focus on reliability and exceptional service.
What industry verticals does
AMBS CALL CENTER
serve?
The company serves a variety of industries, including Healthcare & Life Sciences, Manufacturing & Industrial, and Real Estate & Property Management. This diverse focus allows AMBS Call Center to tailor its services to meet the specific demands of each sector.
What delivery model does
AMBS CALL CENTER
offer?
AMBS Call Center operates using an onshore delivery model, meaning that their services are provided from within the United States. This approach ensures that clients receive support from U.S.-based teams, which can enhance communication and reliability in service delivery.
How many employees and/or seats does
AMBS CALL CENTER
have?
AMBS Call Center has a workforce of between 1,000 and 5,000 employees. This substantial team size enables the company to handle a wide range of client needs and scale their services effectively, adapting to the demands of their customers.
Can
AMBS CALL CENTER
be considered a good service provider for startups?
AMBS Call Center can be a suitable service provider for startups, especially those in need of reliable customer support and virtual receptionist services. Their experience in delivering tailored solutions can help new businesses establish a strong customer service foundation. However, startups should consider their specific needs and whether the company’s offerings align with their initial growth strategies.
Can
AMBS CALL CENTER
be considered a good service provider for SMBs?
AMBS Call Center is well-positioned to support small and medium-sized businesses (SMBs) with its flexible service offerings and extensive experience. Their scalable solutions and focus on client satisfaction make them an attractive partner for SMBs looking to enhance their customer engagement and retention strategies.
Can
AMBS CALL CENTER
be considered a good service provider for enterprises?
AMBS Call Center is a strong contender for enterprises and large companies seeking reliable and sophisticated customer support solutions. Their extensive service portfolio, coupled with over nine decades of industry experience, positions them as a dependable partner for large-scale operations looking to maintain high-quality service standards.
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