Amberbase Solutions Inc
Customer Experience and Contact Center
Amberbase Solutions, Inc. is a leading BPO provider that provides customer experience and contact center solutions for healthcare, telecommunications, and energy sectors, known for its technology-integrated and cost-effective services.
Size
51-200
Private
Mission
About
Amberbase Solutions, Inc. offers customer experience and contact center solutions along with back-office operations and finance and accounting services for clients in healthcare, telecommunications, and energy. The company operates using an offshore delivery model and supports international clients.
It is recognized for its customized, technology-integrated solutions, with a dedicated team of over 575 customer care and BPO agents ensuring high-quality support across various industries.
Services
Amberbase Solutions, Inc. provides customer experience and contact center solutions, supported by back-office operations and finance and accounting services. These services include inbound customer support, outbound telesales, email support, and claims processing, tailored to support diverse client needs and business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
Quality Assurance & Monitoring
Claims Processing
Document Indexing & Digitisation
HRIS Management
General Ledger & Reconciliation
Accounts Payable
Accounts Receivable
Payroll Accounting
Industries Served
The company serves clients in healthcare, telecommunications, and energy sectors. It has experience supporting various businesses with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and operational efficiency.
Unique Stregths
Amberbase Solutions, Inc. is known for its commitment to delivering customized, technology-integrated solutions that enhance client operations. Its approach includes a focus on quality service and innovation, helping clients achieve cost-effective outcomes while maintaining high customer satisfaction.
Delivery Footprint
Headquartered in Eastwood City, Libis, Metro Manila, the company operates using an offshore delivery model. It serves clients across international markets, with teams dedicated to providing exceptional support and scalability based on client needs.
Certifications
DVS®/EWF-ADHESIVE PRACTITIONER
ISO 17025
IATF 16949
Verticals
Healthcare & Life Sciences
Telecommunications & Media
Energy & Utilities
Clients
Ayala Land
What's the main service provided by
Amberbase Solutions Inc
?
Amberbase Solutions Inc specializes in providing customer experience and contact center solutions, focusing on enhancing client interactions. Their service offerings include inbound customer support, outbound telesales and retention, email support, quality assurance and monitoring, claims processing, document indexing and digitization, HRIS management, and various finance-related services such as general ledger and reconciliation, accounts payable, accounts receivable, and payroll accounting.
What additional services does
Amberbase Solutions Inc
provide?
In addition to their core customer experience and contact center solutions, Amberbase Solutions Inc offers an extended portfolio of services. This includes back-office operations, sales and lead-generation services, as well as advanced AI and data services, providing clients with a comprehensive suite of support options to enhance their business operations.
When was
Amberbase Solutions Inc
founded?
Amberbase Solutions Inc was established in 2015, marking nearly a decade of operation as of 2024. Since its inception, the company has grown and adapted to the evolving needs of its clients in various industries, particularly in customer experience and back-office operations.
What industry verticals does
Amberbase Solutions Inc
serve?
Amberbase Solutions Inc serves a diverse range of industries, focusing primarily on Healthcare & Life Sciences, Telecommunications & Media, and Energy & Utilities. This sector specialization allows the company to tailor its services to meet the specific requirements of its clients effectively.
What delivery model does
Amberbase Solutions Inc
offer?
Amberbase Solutions Inc operates under an offshore delivery model, which means that their services are provided from a different country, typically to reduce costs and increase operational efficiency. This approach enables the company to support international clients effectively while ensuring high-quality service delivery.
How many employees and/or seats does
Amberbase Solutions Inc
have?
Amberbase Solutions Inc has a workforce ranging between 51 and 200 employees, reflecting a robust team dedicated to delivering quality services. This size allows the company to maintain a balance between personalized service and the capacity to handle various client demands.
Can
Amberbase Solutions Inc
be considered a good service provider for startups?
Ameeratel Inc can be a viable service provider for startups, particularly those seeking to establish a strong customer service foundation. Their range of services, including inbound support and technical assistance, can help startups manage customer interactions effectively while focusing on core business growth. Additionally, their offshore delivery model allows startups to access skilled services at a more competitive cost, which is essential for budget-conscious new ventures.
Can
Amberbase Solutions Inc
be considered a good service provider for SMBs?
For small and medium businesses, Amberbase Solutions Inc presents an excellent opportunity to scale operations effectively. Their comprehensive service portfolio, along with their offshore delivery model, provides SMBs with the flexibility and support they need to grow while ensuring cost-effective solutions that maintain high-quality service standards.
Can
Amberbase Solutions Inc
be considered a good service provider for enterprises?
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