Amatech
Customer Experience and Contact Center
Amatech is a specialized BPO company that provides customer experience and contact center solutions for telecommunications, banking, healthcare, retail, and e-commerce, known for its advanced technology and over 15 years of industry experience.
Size
Private
Mission
About
Amatech offers customer experience and contact center solutions along with inbound customer support, outbound telesales & retention, multilingual support, and technical support for clients in telecommunications, banking, healthcare, retail, and e-commerce. The company operates using a nearshore model and supports clients primarily in North America.
It is recognized for its commitment to delivering consistent, high-quality results, with a strong reputation as one of the leading contact centers in Mexico.
Services
Amatech provides customer experience and contact center solutions supported by inbound customer support, outbound telesales & retention, multilingual support, and technical support. These services cover both inbound and outbound communication channels and are tailored to support diverse client needs in customer engagement and service excellence.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in telecommunications, banking, healthcare, retail, and e-commerce. It has experience supporting various business types with services aligned to industry-specific requirements and technology platforms, ensuring effective customer interactions.
Unique Stregths
Amatech is known for its advanced technology and over 15 years of market experience, offering clients a reliable partnership for their customer service functions. Its approach includes leveraging cutting-edge tools and expert human resources, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Puebla, Mexico, the company operates using a nearshore delivery model. It serves clients across North America, with teams working in hybrid environments to meet specific client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Amatech
?
Amatech specializes in providing comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support, outbound telesales and retention, multilingual support, and technical support across various tiers. This diverse range of services is designed to address the unique needs of clients in managing customer interactions effectively.
What additional services does
Amatech
provide?
When was
Amatech
founded?
Amatech was established in the year 2000, which means that as of 2024, the company has been in operation for 24 years. Since its inception, Amatech has evolved to become a notable player in the contact center industry, particularly within the Mexican market.
What industry verticals does
Amatech
serve?
Amatech serves a variety of industries, including Telecommunications & Media, Banking & Financial Services, Healthcare & Life Sciences, and Retail & e-Commerce. This broad industry focus allows them to tailor their services to meet the specific demands and challenges faced by clients in these sectors.
What delivery model does
Amatech
offer?
Amatech employs a nearshore delivery model, which means they operate in close geographical proximity to their primary client base in North America, while being based in Mexico. This model facilitates efficient communication and collaboration, enabling the company to deliver high-quality services while leveraging the benefits of cultural and time zone alignment.
How many employees and/or seats does
Amatech
have?
Can
Amatech
be considered a good service provider for startups?
While Amatech's service offerings are robust and extensive, they may not be the best fit for startups due to their focus on established industries and larger scale operations. Startups often require highly flexible and customizable solutions that can adapt quickly to changing needs, which may be challenging to receive from a company geared towards larger clients.
Can
Amatech
be considered a good service provider for SMBs?
Amatech could be a beneficial service provider for small and medium-sized businesses (SMBs) looking for reliable customer support solutions. Their experience across various sectors and their flexible service offerings can help SMBs enhance customer engagement and scale operations effectively. However, SMBs should consider their specific needs and growth plans to ensure a good alignment with Amatech's capabilities.
Can
Amatech
be considered a good service provider for enterprises?
Amatech is well-suited to serve enterprises and large companies, given its extensive experience and commitment to delivering high-quality results. The company's established reputation, advanced technology, and ability to operate at scale make it a reliable partner for large organizations seeking sophisticated customer service solutions.
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