Amaro Group
Customer Experience and Contact Center
Amaro Group is a BPO firm that provides customer experience and contact center services for the automotive industry, known for its onshore delivery model and specialized expertise.
Size
51-200
Private
Mission
To provide a unique blend of e-commerce and high-street shopping experiences for urban and informed consumers.
About
Amaro Group offers customer experience and contact center services along with inbound customer support for clients in the automotive industry. The company operates using an onshore model and supports businesses across Brazil.
It is recognized for its tailored solutions, with a focus on satisfaction surveying and building custom workflows that enhance client relationships.
Services
Amaro Group provides customer experience and contact center services supported by inbound customer support and specific offerings such as satisfaction surveying. These services cover various channels and are tailored to support the unique needs of the automotive industry.
Capabilities
Inbound Customer Support
Industries Served
The company serves clients in the automotive industry. It has experience supporting dealerships and service stations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Amaro Group is known for its onshore delivery model, offering clients accessible and affordable call center outsourcing. Its approach includes building custom workflows and ongoing expertise in client/company relationships, which help deliver consistency and quality in service.
Delivery Footprint
Headquartered in São Paulo, Brazil, the company operates using an onshore delivery model. It serves clients across the country, with teams working on-site to ensure effective communication and service delivery.
Certifications
No items found.
Verticals
Logistics Transport & Supply-Chain
Clients
No items found.
What's the main service provided by
Amaro Group
?
Amaro Group specializes in delivering exceptional customer experience and contact center solutions. Their primary focus is on inbound customer support, ensuring that clients receive tailored assistance that meets their specific needs. They are particularly adept at satisfaction surveying, which helps to enhance client relationships and improve service quality.
What additional services does
Amaro Group
provide?
When was
Amaro Group
founded?
Established in 1999, Amaro Group has been in operation for 25 years as of 2024. Since its inception, the company has grown to provide specialized services in customer experience and support to a diverse range of clients, particularly within the automotive sector.
What industry verticals does
Amaro Group
serve?
Amaro Group primarily serves clients in the Logistics, Transport & Supply-Chain verticals, with a strong emphasis on the automotive industry. Their experience includes providing support to dealerships and service stations, ensuring that their services align with the specific requirements and technologies of these sectors.
What delivery model does
Amaro Group
offer?
Amaro Group employs an onshore delivery model, which means that their services are provided from within the same country as their clients, specifically Brazil. This approach facilitates more effective communication and collaboration, allowing for a deeper understanding of client needs and immediate responsiveness to service requests.
How many employees and/or seats does
Amaro Group
have?
Amaro Group has a workforce consisting of between 51 and 200 employees. This size positions them to be agile and responsive, enabling them to provide personalized services while maintaining a focus on quality and client satisfaction.
Can
Amaro Group
be considered a good service provider for startups?
Given Amaro Group's focus on customer experience and tailored support, they can be a suitable service provider for startups, particularly those in the automotive industry. Their experience in creating customized workflows and their onshore delivery model can help startups establish strong customer relationships from the outset, enhancing their operational effectiveness.
Can
Amaro Group
be considered a good service provider for SMBs?
Amaro Group is well-positioned to support small and medium-sized businesses (SMBs) due to their scalable service offerings and commitment to client satisfaction. Their ability to provide tailored inbound customer support can help SMBs grow and adapt in a competitive market, ensuring that they have the necessary resources to enhance customer engagement and loyalty.
Can
Amaro Group
be considered a good service provider for enterprises?
While Amaro Group offers quality services that can benefit large companies, their primary strengths are more aligned with supporting SMBs and specific industry needs rather than providing large-scale solutions typically required by enterprises. Their focus on personalized service and onshore delivery may not fully meet the complex demands of larger organizations seeking comprehensive outsourcing solutions.
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