Altycom
Customer Experience and Contact Center
Altycom BPO is a Bogotá-based outsourcing firm that provides customer experience and contact center solutions for various industries, known for its collaborative approach and comprehensive sales management.
Size
51-200
Private
Mission
About
Altycom BPO offers customer experience and contact center solutions along with back-office operations for clients in diverse sectors. The company operates using a nearshore model and supports Spanish-speaking clients in Latin America.
It is recognized for its expertise in managing sales processes, with a strong focus on telemarketing and in-person sales channels to drive results.
Services
Altycom BPO provides customer experience and contact center solutions, supported by back-office operations and specific offerings such as inbound customer support, quality assurance, and inventory management support. These services cover various communication channels and are tailored to support clients' commercial management needs.
Capabilities
Inbound Customer Support
Quality Assurance & Monitoring
Data Entry & Data Processing
Order Management & Fulfilment
Inventory Management Support
Industries Served
The company serves clients in multiple sectors, including retail, services, and technology. It has experience supporting businesses with services aligned to their specific operational requirements and customer engagement strategies.
Unique Stregths
Altycom BPO is known for its ownership of sales operations, offering clients enhanced efficiency and results. Its approach includes a collaborative, ally-centered philosophy, which helps deliver consistent outcomes and strong business alliances.
Delivery Footprint
Headquartered in Bogotá, Colombia, the company operates using a nearshore delivery model. It serves clients across Latin America, with teams working in a hybrid environment to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Altycom
?
Altycom specializes in providing comprehensive customer experience and contact center solutions. Their offerings encompass inbound customer support, quality assurance and monitoring, data entry and processing, order management and fulfillment, as well as inventory management support. With a focus on enhancing client interactions across various channels, Altycom tailors its services to meet the specific needs of businesses in different sectors.
What additional services does
Altycom
provide?
In addition to its primary focus on customer experience and contact center solutions, Altycom also offers back-office operations. This includes a range of support services that further enhance operational efficiency for their clients, allowing businesses to streamline processes and improve overall productivity.
When was
Altycom
founded?
Founded in 2018, Altycom has been operating for approximately six years. Since its establishment, the company has been dedicated to delivering exceptional customer experience and contact center solutions, leveraging its expertise to support a diverse range of clients throughout Latin America.
What industry verticals does
Altycom
serve?
What delivery model does
Altycom
offer?
Altycom utilizes a nearshore delivery model, meaning that it operates from a nearby country while serving clients in Latin America. This approach allows for closer proximity to clients, facilitating better communication and collaboration while also ensuring cultural and linguistic alignment, especially for Spanish-speaking customers. The nearshore model enhances operational efficiency and responsiveness to client needs.
How many employees and/or seats does
Altycom
have?
Altycom employs between 51 and 200 individuals, indicating a robust workforce that is well-equipped to handle various projects and client demands. This size allows the company to maintain a balance between personalized service and the capacity to take on larger projects, making it agile and responsive in its operations.
Can
Altycom
be considered a good service provider for startups?
Can
Altycom
be considered a good service provider for SMBs?
Altycom is well-suited to serve small and medium-sized businesses. With its scalable service offerings and commitment to quality, the company can provide tailored solutions that adapt to the unique needs of SMBs. Their expertise in customer engagement and operational support enables smaller enterprises to enhance their customer interactions and operational efficiency, fostering growth and stability.
Can
Altycom
be considered a good service provider for enterprises?
While Altycom's service offerings are robust, they are particularly advantageous for small to medium-sized businesses rather than large enterprises. The company's size and operational model may limit its ability to meet the extensive demands of larger organizations that often require highly specialized services and extensive resources. However, their commitment to quality and collaborative approach can provide valuable support for enterprises looking to enhance customer engagement in specific areas.
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