Altracall
Customer Experience and Contact Center
Alta Resources is a global BPO company that provides customer experience management for retail and e-commerce, known for its commitment to building strong customer relationships.
Size
11-50
Private
Mission
To help runners reduce stress and injury risk through innovative footwear.
About
Alta Resources offers customer experience management along with sales outsourcing and e-commerce support for clients in retail and e-commerce. The company operates using an onshore, nearshore, and offshore model and supports a diverse range of clients.
It is recognized for its passionate representation of brands, with a focus on delivering tailored solutions that enhance customer satisfaction and loyalty.
Services
Alta Resources provides customer experience management supported by sales outsourcing and e-commerce support. These services cover inbound customer support, outbound telesales, email support, and quality assurance, tailored to support client needs in enhancing customer interactions and driving sales.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Order Management & Fulfilment
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting various businesses with services aligned to industry-specific requirements, ensuring a seamless integration with client operations.
Unique Stregths
Alta Resources is known for its passionate approach to customer care, offering clients a dedicated team that immerses itself in client brands and cultures. Its operational practices include a flexible delivery model that adapts to client needs, ensuring consistency and quality at scale.
Delivery Footprint
Headquartered in an undisclosed location, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across multiple geographies, with teams working in remote and hybrid environments depending on client requirements.
Certifications
No items found.
Verticals
Retail & e-Commerce
Clients
No items found.
What's the main service provided by
Altracall
?
Altracall specializes in Customer Experience and Contact Center services, offering a comprehensive suite of solutions designed to enhance customer interactions. Their main offerings include inbound customer support, outbound telesales and retention services, email support, and quality assurance and monitoring. Additionally, they provide CX consulting and journey mapping, as well as order management and fulfillment, ensuring that clients receive tailored support that meets their specific needs.
What additional services does
Altracall
provide?
When was
Altracall
founded?
Altracall was established in 2011, marking over a decade of operation in the business process outsourcing sector. Since its inception, the company has evolved to provide a range of customer experience solutions, positioning itself as a reliable partner in the industry.
What industry verticals does
Altracall
serve?
Altracall primarily serves the Retail & e-Commerce sectors, delivering specialized services that cater to the unique demands of these industries. Their expertise in these areas allows them to effectively support clients in enhancing customer satisfaction and driving sales.
What delivery model does
Altracall
offer?
Altracall utilizes a flexible delivery model that encompasses onshore, nearshore, and offshore solutions. This approach allows them to adapt their operations based on client needs and geographical considerations. Onshore services are delivered within the same country, nearshore services are provided from neighboring countries, and offshore services are executed from distant locations, all ensuring a broad reach and diverse capabilities.
How many employees and/or seats does
Altracall
have?
Altracall currently employs between 11 and 50 individuals, reflecting a small to medium-sized workforce. This size allows for a specialized focus on client needs while maintaining a close-knit team environment that fosters collaboration and innovation.
Can
Altracall
be considered a good service provider for startups?
AM Global Group LLC can be a beneficial partner for startups looking to outsource their back-office functions. With a focus on improving efficiency and reducing costs, the company’s tailored services can help new businesses establish a solid operational foundation without the need for extensive in-house resources. Their expertise in records management and payroll processing is particularly valuable for startups aiming to scale quickly while maintaining operational effectiveness.
Can
Altracall
be considered a good service provider for SMBs?
Altracall is well-positioned to support small and medium businesses (SMBs) with its scalable service offerings and experience in retail and e-commerce. Their ability to provide comprehensive customer support while adapting to the unique needs of SMBs makes them an attractive partner for companies looking to enhance customer engagement and drive growth. The flexible delivery model further ensures that they can meet the varying demands of SMB clients effectively.
Can
Altracall
be considered a good service provider for enterprises?
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