Altius Customer Services Pvt Ltd specializes in providing customer experience and contact center solutions. Their broad range of services includes inbound customer support, outbound telesales and retention, and technical support across tier 1 and tier 2 levels. Additionally, they facilitate document indexing and digitization, business and financial research, content creation and localization, as well as data collection and survey programming. Altius also offers web development, business intelligence, automation and RPA enablement, along with customer and marketing analytics, ensuring a comprehensive suite of services tailored to meet various client needs.

Altius Customer Services Pvt Ltd was established in 2003, which means the company has been in operation for over 20 years. Since its inception, Altius has grown and adapted to the evolving demands of the customer service landscape, continuously enhancing its offerings to better serve its clients.

Altius Customer Services Pvt Ltd serves a diverse range of industries, including Insurance, Banking & Financial Services, Telecommunications & Media, and Retail & e-Commerce. This broad industry focus allows Altius to cater to the specific needs and challenges of various sectors, leveraging their expertise to deliver tailored solutions.

Altius Customer Services Pvt Ltd employs both offshore and onshore delivery models to effectively serve its clients. Offshore delivery refers to services provided from locations outside the client's country, typically allowing for cost savings and access to a wider talent pool. Onshore delivery, on the other hand, involves services being provided within the client's own country. This dual approach enables Altius to offer flexibility and scalability, ensuring consistent and high-quality service tailored to client preferences and requirements.

Altius Customer Services Pvt Ltd has a workforce ranging between 501 and 1,000 employees. This size allows the company to maintain a robust operational capacity while still fostering a collaborative and agile work environment, which is crucial for delivering high-quality service to its clients.

Altius Customer Services Pvt Ltd is well-positioned to support small and medium-sized businesses (SMBs) with its flexible service offerings and scalable solutions. The diverse range of services, from customer support to business intelligence, enables SMBs to enhance their operational efficiency and focus on growth. Furthermore, Altius's commitment to empowering employees and utilizing technology ensures that SMBs receive reliable support tailored to their specific needs.

Altius Customer Services Pvt Ltd is an excellent partner for enterprises and large companies seeking reliable and sophisticated outsourcing solutions. With a proven track record in various industries and a strong emphasis on quality, Altius can accommodate the complex requirements of larger organizations. Their multi-location delivery model enhances service consistency and scalability, making them a trusted choice for enterprises aiming to optimize their customer experience and operational processes.