Altius
Customer Experience and Contact Center
Altius Customer Services Pvt. Ltd. is a leading Indian BPO firm that provides customer experience and contact center solutions for Telecom, FMCG, Insurance, Financial Services, and Healthcare, known for its people-centric culture and operational excellence.
Size
1K-5K
Private
Mission
About
Altius Customer Services Pvt. Ltd. offers customer experience and contact center solutions along with IT infrastructure and managed services for clients in Telecom, FMCG, Insurance, Financial Services, and Healthcare. The company operates using an onshore and offshore delivery model and supports clients across India and the United States.
It is recognized for its client-centric approach, with a strong emphasis on employee development and technology-driven innovation that ensures high-quality service delivery.
Services
Altius Customer Services Pvt. Ltd. provides customer experience and contact center solutions, supported by IT infrastructure and managed services. These services include inbound customer support, outbound telesales and retention, technical support, order management, claims processing, and more. Each solution is tailored to support client needs throughout the customer lifecycle.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Order Management & Fulfilment
Claims Processing
Document Indexing & Digitisation
Knowledge-Base Maintenance
Billing & Invoicing
Recruitment Process Outsourcing (RPO)
Content Moderation
Data Entry & Data Processing
Social Media Customer Care
Web Development
Content Creation & Localisation
Graphic & Video Production
Campaign Management
Industries Served
The company serves clients in Telecom, FMCG, Insurance, Financial Services, and Healthcare. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and operational efficiency.
Unique Stregths
Altius is known for its strong client retention and low attrition rates, offering clients a stable and experienced workforce. Its approach includes detailed due diligence of client processes and collaborative execution, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in Mumbai, India, the company operates using an onshore and offshore delivery model. It serves clients across India and the United States, with teams working in hybrid environments depending on client needs.
Certifications
ISO 27001:2013
SOC-2
Verticals
Telecommunications & Media
Insurance
Banking & Financial Services
Healthcare & Life Sciences
Clients
six unicorn clients
What's the main service provided by
Altius
?
Altius specializes in providing comprehensive customer experience and contact center solutions. Their primary focus is on inbound customer support, alongside a suite of additional services including outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, order management, claims processing, and document indexing. This extensive range of services is designed to cater to various aspects of the customer lifecycle, ensuring that client needs are effectively met.
What additional services does
Altius
provide?
In addition to their primary customer experience and contact center solutions, Altius offers a variety of supplementary services. These additional capabilities include IT infrastructure and managed services, software engineering, and product development, enabling them to support clients with a broader range of operational needs and technological advancements.
When was
Altius
founded?
Altius was established in 2002, which means that as of 2024, the company has been in operation for 22 years. This long-standing presence in the industry highlights their experience and commitment to delivering quality services over two decades.
What industry verticals does
Altius
serve?
Altius serves a diverse range of industries, focusing primarily on Telecommunications & Media, Insurance, Banking & Financial Services, and Healthcare & Life Sciences. This broad industry focus allows Altius to tailor their services to meet the specific needs and requirements of various sectors.
What delivery model does
Altius
offer?
Altius employs a versatile delivery model that includes both onshore and offshore operations. Onshore delivery refers to services provided within the same country as the client, ensuring close proximity and potentially better communication. Offshore delivery, on the other hand, involves services rendered from locations outside the client’s country, which can offer cost efficiencies and access to a global talent pool. This dual approach enables Altius to adapt to client preferences and needs effectively.
How many employees and/or seats does
Altius
have?
Altius boasts a workforce ranging from 1,000 to 5,000 employees, which positions the company to handle a significant volume of client requests and services. This substantial employee base reflects their capacity to provide ongoing support and maintain high service standards across their operations.
Can
Altius
be considered a good service provider for startups?
Can
Altius
be considered a good service provider for SMBs?
Can
Altius
be considered a good service provider for enterprises?
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