Altio BPO and Technology
Customer Experience and Contact Center
Altio is a medium-sized BPO and technology company that provides customer experience and contact center services for various industries, known for its advanced automation and high Net Promoter Scores.
Size
51-200
Private
Mission
To deliver best-in-class services through motivated teams and cutting-edge automation, resulting in high customer satisfaction and efficient operations.
About
Altio offers customer experience and contact center services along with IT technical support and custom software development for clients in retail, finance, and telecom. The company operates using an onshore model and supports clients primarily within Brazil.
It is recognized for its innovative use of technology and intelligent automation, with a strong focus on delivering high customer satisfaction and operational efficiency.
Services
Altio provides customer experience and contact center services supported by IT technical support and custom software development. These services cover inbound customer support, outbound telesales, technical support, and social media customer care, tailored to support clients' needs for efficient customer engagement.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Billing & Invoicing
Cloud Migration & Management
Industries Served
The company serves clients in retail, finance, and telecom. It has experience supporting large enterprises with services aligned to industry-specific requirements, leveraging advanced technology and automation to enhance service delivery.
Unique Stregths
Altio is known for its innovative integration of advanced automation and intelligent workflows, offering clients high operational efficiency and customer satisfaction. Its approach includes utilizing motivated teams and proprietary automation solutions, which help deliver consistent and effective service at scale.
Delivery Footprint
Headquartered in São Paulo, Brazil, the company operates using an onshore delivery model. It serves clients primarily within Brazil, with teams working in on-site environments to ensure close collaboration and responsiveness to client needs.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Altio BPO and Technology
?
Altio BPO and Technology specializes in delivering exceptional customer experience and contact center services. Their offerings encompass a range of solutions, including inbound customer support, outbound telesales and retention, technical support (both Tier 1 and Tier 2), social media customer care, billing and invoicing, as well as cloud migration and management. This diverse service portfolio is designed to enhance client engagement and operational efficiency.
What additional services does
Altio BPO and Technology
provide?
When was
Altio BPO and Technology
founded?
Altio BPO and Technology was established in 2011, marking over 12 years of experience in the business process outsourcing sector as of 2024. Since its inception, the company has focused on providing innovative customer experience solutions and technical support, establishing a solid reputation in the market.
What industry verticals does
Altio BPO and Technology
serve?
What delivery model does
Altio BPO and Technology
offer?
Altio BPO and Technology employs an onshore delivery model, meaning that their services are provided from within the same country as their clients, specifically Brazil. This approach allows for closer collaboration and quicker responses to client needs, enhancing the overall service experience and ensuring that teams are well-aligned with client expectations.
How many employees and/or seats does
Altio BPO and Technology
have?
The workforce at Altio BPO and Technology consists of between 51 and 200 employees. This size allows the company to maintain a personalized approach while being capable of handling a significant volume of service requests, ensuring efficient and responsive customer support.
Can
Altio BPO and Technology
be considered a good service provider for startups?
Altio BPO and Technology can be a valuable partner for startups, particularly those looking to establish a strong customer support infrastructure. With their focus on customer experience and technical support, they can help new businesses build effective engagement strategies. Their innovative use of technology and automation can also be beneficial for startups aiming to optimize operations and enhance customer satisfaction from the outset.
Can
Altio BPO and Technology
be considered a good service provider for SMBs?
Altio BPO and Technology stands out as a suitable service provider for small and medium businesses. Their scalable service offerings, which include a range of customer support and technical services, are designed to adapt to the evolving needs of growing businesses. Additionally, their commitment to operational efficiency and customer satisfaction can support SMBs in enhancing their service delivery and achieving growth.
Can
Altio BPO and Technology
be considered a good service provider for enterprises?
While Altio BPO and Technology has the capability to serve enterprises, they may be particularly appealing to mid-sized companies seeking reliable customer service solutions. Their expertise in managing customer experience through advanced technology and motivated teams positions them well to cater to businesses that require consistent and effective service delivery. However, larger enterprises might seek providers with a broader global footprint or extensive certification credentials.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.