Alta Resources
Customer Experience and Contact Center
Alta Resources is a global customer relationship BPO company that provides customer experience and contact center solutions for various industries, known for its people-centric approach and comprehensive service offerings.
Size
1K-5K
Private
100m-1b
Mission
To enhance customer satisfaction and improve customer relations through integrated business process outsourcing solutions.
About
Alta Resources offers customer experience and contact center solutions along with back-office operations, sales and lead-generation services, AI and data services, and IT infrastructure for clients in insurance, retail, e-commerce, gaming, entertainment, and non-profit sectors. The company operates using a hybrid delivery model and supports clients across North America, Asia, and Central America.
It is recognized for its commitment to enhancing customer satisfaction, with a strong focus on people-centricity and seamless brand experiences that foster lasting relationships.
Services
Alta Resources provides customer experience and contact center solutions, supported by back-office operations, sales and lead-generation services, AI and data services, and IT infrastructure. These services cover inbound customer support, outbound telesales, social media management, and data analytics, tailored to support client needs for enhanced customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Content Moderation
Data Annotation & Labelling
Social Media Management
Data Engineering & ETL
Business Intelligence & Dashboarding
Customer & Marketing Analytics
Industries Served
The company serves clients in insurance, retail, e-commerce, gaming, entertainment, and non-profit sectors. It has experience supporting various organizations with services aligned to industry-specific requirements and technology platforms, ensuring effective integration and service delivery.
Unique Stregths
Alta Resources is known for its people-centric approach, offering clients a commitment to customer satisfaction and strong relationship management. Its operational practices include open communication, transparency, and a focus on genuine care, which help deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Neenah, Wisconsin, the company operates using a hybrid delivery model. It serves clients across North America, Asia, and Central America, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Insurance
Retail & e-Commerce
Gaming & Entertainment
Non-Profit & NGOs
Clients
Activision
Capcom
Quantic Dream
NetherRealm
What's the main service provided by
Alta Resources
?
Alta Resources specializes in enhancing customer experiences through its comprehensive customer experience and contact center solutions. Their primary offerings include inbound customer support and outbound telesales, along with additional services such as social media customer care, email support, and quality assurance. They also provide valuable insights through customer and marketing analytics, CX consulting, and journey mapping, all aimed at fostering improved customer engagement and operational efficiency.
What additional services does
Alta Resources
provide?
In addition to their core offerings, Alta Resources provides an extensive array of supplementary services. These include back-office operations, sales and lead-generation services, AI and data services, IT infrastructure management, and marketing operations. This diverse service portfolio enhances their ability to support clients in achieving their business goals.
When was
Alta Resources
founded?
Founded in 1995, Alta Resources has been in operation for nearly 29 years, establishing itself as a reputable player in the business process outsourcing industry. The company has developed a robust service portfolio and built meaningful relationships with clients across various sectors throughout its years of experience.
What industry verticals does
Alta Resources
serve?
Alta Resources serves a diverse range of industries, including Insurance, Retail & e-Commerce, Gaming & Entertainment, as well as Non-Profit & NGOs. This broad industry focus allows them to tailor their services to meet the specific needs of each sector, ensuring effective service delivery and integration.
What delivery model does
Alta Resources
offer?
Alta Resources employs a hybrid delivery model, which combines onshore, nearshore, offshore, and multi-shore approaches to meet client needs effectively. Onshore services are provided within the client's country, while nearshore services are delivered from neighboring countries. Offshore services come from more distant locations, often resulting in cost efficiencies. This flexible delivery method allows Alta Resources to adapt to various operational requirements and client preferences.
How many employees and/or seats does
Alta Resources
have?
Alta Resources has a workforce ranging from 1,000 to 5,000 employees. This sizable team enables the company to handle a wide array of client demands while maintaining a focus on customer satisfaction and quality service delivery.
Can
Alta Resources
be considered a good service provider for startups?
Can
Alta Resources
be considered a good service provider for SMBs?
Can
Alta Resources
be considered a good service provider for enterprises?
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