Alsons/AWS Information Systems/ Inc.
Customer Experience and Contact Center
Alsons/AWS Information Systems, Inc. (AAISI) is a Philippine-based IT solutions provider that offers customer experience and contact center services for telecommunications, healthcare, and financial services, known for its commitment to the Japanese business approach and continuous workforce training.
Size
51-200
Public
1m-10m
Mission
To provide businesses of all sizes with affordable and efficient information and management systems using the latest technologies.
About
Alsons/AWS Information Systems, Inc. (AAISI) offers customer experience and contact center services along with back-office operations, HR, recruitment, payroll, and finance and accounting services for clients in telecommunications, healthcare, and financial services. The company operates using an offshore delivery model and supports clients primarily in Japan.
It is recognized for its highly trained workforce and dedication to integrating advanced information technology, with a strong emphasis on building long-term client relationships through value-added services.
Services
Alsons/AWS Information Systems, Inc. (AAISI) provides customer experience and contact center services, supported by back-office operations, HR, recruitment, payroll, and finance and accounting services. These services include inbound customer support, technical support, and data processing, tailored to support clients' operational needs and enhance business efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Data Entry & Data Processing
Claims Processing
Payroll Processing
Employee Helpdesk
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
General Ledger & Reconciliation
Accounts Payable
Accounts Receivable
Tax Compliance & Filing
Billing & Invoicing
Procurement Administration
Content Moderation
Document Indexing & Digitisation
Graphic & Video Production
Industries Served
The company serves clients in telecommunications, healthcare, and financial services. It has experience supporting various client types with services aligned to industry-specific requirements, ensuring compliance and operational excellence.
Unique Stregths
AAISI is known for its commitment to the Japanese business approach, offering clients a dedicated and highly skilled workforce. Its operational practices include continuous training and skill advancement, which help deliver consistent and high-quality services at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients primarily in Japan, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Retail & e-Commerce
Healthcare & Life Sciences
Technology & SaaS
Banking & Financial Services
Government & Public Sector
Clients
No items found.
What's the main service provided by
Alsons/AWS Information Systems/ Inc.
?
Alsons/AWS Information Systems, Inc. specializes in customer experience and contact center solutions. Their offerings include a variety of services designed to enhance client interactions, such as inbound customer support, outbound telesales and retention, technical support across tiers, and social media customer care. Additionally, they provide live chat, email support, and extensive data processing services, including claims and payroll processing, recruitment process outsourcing, and a range of finance and accounting functions.
What additional services does
Alsons/AWS Information Systems/ Inc.
provide?
In addition to their core customer experience and contact center services, Alsons/AWS Information Systems offers a wide range of other capabilities. These include back-office operations, human resources recruitment and payroll management, as well as comprehensive finance and accounting services. Such a diverse portfolio enables them to support clients with various operational needs beyond customer interactions.
When was
Alsons/AWS Information Systems/ Inc.
founded?
Alsons/AWS Information Systems, Inc. was established in 1997, making it a seasoned player in the industry with over 26 years of experience. This long-standing presence has allowed the company to develop a deep understanding of client needs and market dynamics.
What industry verticals does
Alsons/AWS Information Systems/ Inc.
serve?
The company serves a diverse range of industries, including Telecommunications & Media, Retail & e-Commerce, Healthcare & Life Sciences, Technology & SaaS, Banking & Financial Services, and Government & Public Sector. This broad industry focus enables Alsons/AWS Information Systems to tailor their services to the specific requirements of various sectors.
What delivery model does
Alsons/AWS Information Systems/ Inc.
offer?
Alsons/AWS Information Systems operates using an offshore delivery model. This means that their services are provided from a location that is outside the client’s country, allowing businesses to benefit from cost-effective solutions while maintaining high-quality service delivery. This approach enables them to serve clients primarily in Japan, leveraging their skilled workforce to meet diverse operational needs.
How many employees and/or seats does
Alsons/AWS Information Systems/ Inc.
have?
The company currently employs between 51 to 200 individuals, indicating a medium-sized workforce. This size allows for a balance between operational efficiency and personalized service, making it agile enough to adapt to client demands while providing dedicated support.
Can
Alsons/AWS Information Systems/ Inc.
be considered a good service provider for startups?
Can
Alsons/AWS Information Systems/ Inc.
be considered a good service provider for SMBs?
Can
Alsons/AWS Information Systems/ Inc.
be considered a good service provider for enterprises?
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