Alphapage
Customer Experience and Contact Center
Alphapage is a premier provider that offers customer experience and contact center solutions for healthcare, real estate, and non-profit sectors, known for its award-winning service and 24/7 support.
Size
501-1K
Private
50m-100m
Mission
About
Alphapage offers customer experience and contact center solutions along with inbound customer support and technical assistance for clients in healthcare, real estate, and non-profit sectors. The company operates using an onshore model and supports U.S.-based businesses.
It is recognized for its award-winning service, with a dedicated team trained to deliver high-quality, responsive customer interactions.
Services
Alphapage provides customer experience and contact center solutions supported by inbound customer support and technical assistance. These services include live chat and messaging support, quality assurance, and monitoring, tailored to support client needs in various industries.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Industries Served
The company serves clients in healthcare, real estate, and non-profit sectors. It has experience supporting small businesses and large corporations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Alphapage is known for its award-winning service, offering clients reliable, 24/7 support with a focus on professionalism and responsiveness. Its approach includes extensive staff training and a commitment to flexibility, ensuring that services are customized to meet each client's unique needs.
Delivery Footprint
Headquartered in Denver, Colorado, the company operates using an onshore delivery model. It serves clients across the United States, with teams working on-site to provide knowledgeable assistance tailored to client requirements.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Real Estate & Property Management
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Alphapage
?
Alphapage specializes in providing customer experience and contact center solutions, which encompass a range of services including inbound customer support, live chat and messaging assistance, and technical support at both Tier 1 and Tier 2 levels. Additionally, the company emphasizes quality assurance and monitoring, ensuring that all client interactions are handled with the utmost professionalism and responsiveness.
What additional services does
Alphapage
provide?
When was
Alphapage
founded?
Alphapage was established in 1989, which means the company has been in operation for over 34 years. This extensive experience in the industry has allowed it to refine its services and build a reputation for delivering high-quality customer support solutions.
What industry verticals does
Alphapage
serve?
Alphapage focuses on serving clients across several key industries, specifically in Healthcare & Life Sciences, Real Estate & Property Management, and Non-Profit & NGOs. This targeted approach allows them to tailor their services to meet the unique needs and challenges of each sector.
What delivery model does
Alphapage
offer?
Alphapage employs an onshore delivery model, meaning that their services are provided from within the same country as their clients, specifically the United States. This approach facilitates closer communication, better understanding of client needs, and higher quality interactions, as teams are located on-site and can respond promptly to customer inquiries.
How many employees and/or seats does
Alphapage
have?
Alphapage has a workforce size ranging from 501 to 1,000 employees. This substantial number of staff enables the company to effectively manage a diverse range of client needs and provide responsive support across various sectors.
Can
Alphapage
be considered a good service provider for startups?
While Alphapage does offer valuable services that could benefit startups, its extensive experience and robust operational model may be more suited to established businesses looking for reliable customer support. Startups might find the tailored solutions and dedicated support beneficial, but the scale and complexity of services could be overwhelming for smaller, early-stage companies.
Can
Alphapage
be considered a good service provider for SMBs?
Alphapage is well-positioned to support small and medium-sized businesses (SMBs) with its flexible service offerings and extensive experience in various industries. Their ability to provide customizable customer support solutions allows SMBs to scale their operations effectively while maintaining high-quality customer interactions.
Can
Alphapage
be considered a good service provider for enterprises?
Alphapage is an excellent choice for enterprises and large companies due to its proven track record and award-winning service. With a strong focus on delivering reliable and sophisticated customer support solutions, the company is well-equipped to handle the demands and complexities associated with larger organizations, making it a trustworthy partner for enterprises seeking to enhance their customer experience.
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