Alpha Global Team
Customer Experience and Contact Center
Alpha Global Team is a versatile BPO company that provides customer experience and contact center services for healthcare, technology, and retail sectors, known for its cost-effective solutions and 24/7 support.
Size
11-50
Private
Mission
About
Alpha Global Team offers customer experience and contact center services along with back-office operations and digital marketing for clients in healthcare, technology, and retail. The company operates using a multi-shore delivery model and supports clients in the USA, Canada, Australia, and the UK.
It is recognized for its high service accuracy and efficiency, with a commitment to reducing operational costs by up to 80%, ensuring clients can focus on their core business functions.
Services
Alpha Global Team provides customer experience and contact center services, supported by back-office operations and digital marketing. These services include live chat support, medical billing, and social media management, tailored to support diverse client needs across various business functions.
Capabilities
Live Chat & Messaging Support
Email Support
Claims Processing
Billing & Invoicing
Data Entry & Data Processing
Social Media Management
Content Creation & Localisation
SEO & Website Optimisation
Campaign Management
Lead Research & List Building
Outbound SDR / Cold Calling
Inbound Lead Qualification
Appointment Setting
Web Development
Mobile App Development
Graphic & Video Production
Industries Served
The company serves clients in healthcare, technology, and retail sectors. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration and operational efficiency.
Unique Stregths
Alpha Global Team is known for its cost-effective outsourcing solutions and 24/7 support, offering clients flexibility with no contracts or commitments. Its collaborative approach includes thorough staff training and quality assurance, which help deliver consistent service at scale.
Delivery Footprint
Headquartered in Seattle, Washington, the company operates using a multi-shore delivery model. It serves clients across the USA, Canada, Australia, and the UK, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Technology & SaaS
Retail & e-Commerce
Clients
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What's the main service provided by
Alpha Global Team
?
Alpha Global Team specializes in delivering exceptional customer experience and contact center solutions. Their range of services encompasses live chat and messaging support, email support, claims processing, billing and invoicing, data entry and processing, social media management, content creation and localization, search engine optimization, and website optimization. Additionally, they offer campaign management, lead research and list building, outbound sales development, inbound lead qualification, appointment setting, web development, mobile app development, and graphic and video production, ensuring comprehensive support for their clients' diverse operational needs.
What additional services does
Alpha Global Team
provide?
In addition to their primary focus on customer experience and contact center services, Alpha Global Team provides a variety of other capabilities. Their extended service portfolio includes back-office operations and marketing operations, enhancing their ability to support clients in various business functions and ensuring a comprehensive service offering.
When was
Alpha Global Team
founded?
Established in 2018, Alpha Global Team has been providing innovative outsourcing solutions for over five years. Since its inception, the company has focused on enhancing customer experiences and operational efficiencies for businesses across various sectors.
What industry verticals does
Alpha Global Team
serve?
Alpha Global Team serves a diverse range of industries, focusing specifically on Healthcare & Life Sciences, Technology & SaaS, and Retail & e-Commerce. Their expertise in these verticals allows them to tailor their services to meet the unique demands and challenges of each sector.
What delivery model does
Alpha Global Team
offer?
Alpha Global Team employs a versatile delivery model that includes onshore, offshore, and hybrid solutions. Onshore services are provided within the same country as the client, ensuring closer proximity and communication. Offshore services, on the other hand, involve teams located in different countries, often leading to cost efficiencies. The hybrid model combines both approaches, allowing for flexibility and the ability to leverage the best of both worlds to meet client needs effectively.
How many employees and/or seats does
Alpha Global Team
have?
With a workforce ranging from 11 to 50 employees, Alpha Global Team operates as a small to medium-sized enterprise. This size allows them to maintain a personalized approach while providing scalable solutions to their clients.
Can
Alpha Global Team
be considered a good service provider for startups?
Can
Alpha Global Team
be considered a good service provider for SMBs?
Can
Alpha Global Team
be considered a good service provider for enterprises?
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