Alpha BPO
Customer Experience and Contact Center
Alpha BPO is an established offshore business process outsourcing company that provides customer experience and contact center services for technology, retail, healthcare, and non-profit sectors, known for its 24/7 customer support and tailored solutions.
Size
11-50
Private
1m-10m
Mission
About
Alpha BPO offers customer experience and contact center services along with back-office operations and IT infrastructure support for clients in technology, retail, healthcare, and non-profit sectors. The company operates using a nearshore model and supports businesses across North America.
It is recognized for its customer-centric approach, with a commitment to quality and satisfaction, leveraging advanced software tools to optimize service delivery.
Services
Alpha BPO provides customer experience and contact center services supported by back-office operations and IT infrastructure services. These services include technical support, bilingual customer care, and data processing, covering both online and offline outsourcing needs tailored to support various client functions.
Capabilities
Technical Support (Tier 1/2)
Multilingual Support
Data Entry & Data Processing
Document Indexing & Digitisation
Web Development
Industries Served
The company serves clients in technology, retail, healthcare, and non-profit sectors. It has experience supporting businesses of all sizes, ensuring that services align with industry-specific requirements and technology platforms.
Unique Stregths
Alpha BPO is known for its 24/7 customer service support and customized business solutions, offering clients a competitive edge. Its approach includes free trial offerings and the use of advanced software tools, which help deliver consistent quality and satisfaction at scale.
Delivery Footprint
Headquartered in India with a branch in Dallas, Texas, the company operates using a nearshore delivery model from Nicaragua. It serves clients across North America, with teams working in hybrid environments to meet diverse client needs.
Certifications
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Verticals
Technology & SaaS
Retail & e-Commerce
Healthcare & Life Sciences
Non-Profit & NGOs
Clients
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What's the main service provided by
Alpha BPO
?
Alpha BPO specializes in customer experience and contact center solutions. Their offerings include a range of sub-services such as technical support at both Tier 1 and Tier 2 levels, multilingual assistance, data entry and processing, document indexing and digitization, as well as web development. This comprehensive suite is designed to enhance customer interactions and streamline operational efficiency for businesses.
What additional services does
Alpha BPO
provide?
In addition to its main services, Alpha BPO offers an extensive range of other capabilities. These include back-office operations, marketing operations, IT infrastructure and managed services, as well as sales and lead-generation services. This diverse service portfolio positions them as a versatile partner for various business needs.
When was
Alpha BPO
founded?
Established in 1998, Alpha BPO has been operating for over 25 years. Since its inception, the company has evolved to become a notable player in the BPO sector, consistently adapting to the changing needs of its clients and the market.
What industry verticals does
Alpha BPO
serve?
Alpha BPO serves a diverse array of industries, including Technology & SaaS, Retail & e-Commerce, Healthcare & Life Sciences, and Non-Profit & NGOs. This broad industry focus allows them to tailor their services to meet specific sector requirements effectively.
What delivery model does
Alpha BPO
offer?
Alpha BPO utilizes a nearshore delivery model, which involves providing services from geographically nearby locations rather than distant offshore sites. This approach enables them to maintain closer communication with clients in North America while maximizing operational efficiency.
How many employees and/or seats does
Alpha BPO
have?
Alpha BPO has a workforce ranging between 11 to 50 employees. This size allows for a personalized service approach, ensuring that each client receives dedicated attention and tailored solutions.
Can
Alpha BPO
be considered a good service provider for startups?
Can
Alpha BPO
be considered a good service provider for SMBs?
Alpha BPO is well-suited to support small and medium-sized businesses (SMBs). With their scalable service offerings and a commitment to personalized client engagement, they can adapt to the unique challenges faced by SMBs. Their focus on customer satisfaction and quality ensures that SMBs receive the attention and service they need to grow and thrive in competitive markets.
Can
Alpha BPO
be considered a good service provider for enterprises?
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