Alorica specializes in delivering customer experience and contact center services, complemented by a range of professional and managed services. Their offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, customer experience consulting and journey mapping, quality assurance and monitoring, as well as learning and development support. This comprehensive suite of services is designed to enhance customer satisfaction and meet the specific needs of various industries.

Alorica was established in 1999, making it a well-established player in the customer experience and contact center industry with over 25 years of operational experience. Since its inception, the company has grown significantly, adapting to changing market demands and technological advancements.

Alorica serves a diverse range of industries, focusing primarily on the sectors of Insurance, Telecommunications & Media, and Gaming & Entertainment. Their extensive experience in these verticals allows them to provide tailored solutions that meet the unique demands and challenges faced by clients in these fields.

Alorica employs a versatile delivery model that includes onshore, nearshore, and offshore services. Onshore refers to operations conducted within the same country as the client, ensuring close collaboration. Nearshore involves services provided from neighboring countries, which can offer cost efficiency while maintaining quality. Offshore services are delivered from distant countries, allowing for significant labor cost savings. This multi-faceted approach enables Alorica to meet the diverse needs of their global clientele effectively.

Alorica boasts a robust workforce of over 10,000 employees, reflecting its capacity to handle extensive customer interactions. This sizable team enables the company to deliver high-quality service and maintain operational efficiency across its various service offerings.

Alorica is a strong service provider for small and medium businesses (SMBs), particularly due to its scalable service portfolio and flexible delivery model. With a comprehensive range of customer support solutions, SMBs can benefit from tailored services that cater to their growth needs without the burden of large-scale operational costs. Alorica's commitment to customer experience ensures that SMBs can rely on them to enhance client satisfaction and drive business success.

Alorica is well-suited as a service provider for enterprises and large companies, given its extensive operational scale and sophisticated service offerings. With a workforce of over 10,000 employees and experience in handling complex customer interactions, Alorica presents a reliable choice for large organizations seeking to optimize their customer service operations. Their ability to employ cutting-edge technology alongside human expertise ensures that enterprises receive customized solutions that drive efficiency and enhance customer relationships.