Alorica
Customer Experience and Contact Center
Alorica Inc. is a leading customer experience technology and business process outsourcing company that provides customer experience and contact center solutions for various industries, known for its award-winning service and innovative technology integration.
Size
over-10K
Private
10m-50m
Mission
To empower customer journeys through the integration of advanced technology, analytics, automation, and process optimization.
About
Alorica Inc. offers customer experience and contact center solutions along with finance and accounting services for clients in gaming, insurance, healthcare, banking, retail, and technology. The company operates using a global delivery model and supports Fortune 500 companies and innovative brands worldwide.
It is recognized for delivering 'insanely great' customer experiences, with a workforce of over 100,000 dedicated employees and a strong track record of growth in the BPO industry.
Services
Alorica Inc. provides customer experience and contact center solutions supported by finance and accounting services and specific offerings such as inbound customer support, outbound telesales, technical support, CX consulting, and voice-of-customer analytics. These services cover multiple channels, including phone, email, and social media, and are tailored to support client needs for enhanced customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in gaming, insurance, healthcare, banking, retail, and technology. It has experience supporting large Fortune 500 companies and innovative brands with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Alorica is known for its commitment to empowering digitally charged customer journeys, offering clients a tech-enabled, data-driven approach. Its operational practices include leveraging advanced analytics and AI-enhanced human expertise, which help deliver consistency and high-performance results at scale.
Delivery Footprint
Headquartered in Irvine, California, the company operates using a global delivery model that includes onshore, nearshore, and offshore capabilities. It serves clients across various geographies, with teams working in flexible environments tailored to client needs.
Certifications
No items found.
Verticals
Gaming & Entertainment
Insurance
Healthcare & Life Sciences
Banking & Financial Services
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Alorica
?
Alorica specializes in delivering exceptional customer experience and contact center solutions. Their primary services include inbound customer support, outbound telesales, retention services, and technical support across various tiers. They also offer CX consulting, journey mapping, and voice-of-customer analytics, ensuring that their solutions are comprehensive and tailored to meet the diverse needs of their clients.
What additional services does
Alorica
provide?
In addition to its primary focus on customer experience and contact center solutions, Alorica also provides finance and accounting services. This extended portfolio allows them to support clients with comprehensive solutions that address both customer interaction and back-office financial needs.
When was
Alorica
founded?
Alorica was established in 1999, which means the company has been in operation for over 25 years. Since its inception, Alorica has grown significantly, evolving to meet the changing demands of the customer experience industry and solidifying its reputation as a leader in the BPO sector.
What industry verticals does
Alorica
serve?
Alorica serves a wide range of industries including Gaming & Entertainment, Insurance, Healthcare & Life Sciences, Banking & Financial Services, Retail & e-Commerce, and Technology & SaaS. This diverse industry focus enables Alorica to tailor its services to meet the specific needs of clients across various sectors.
What delivery model does
Alorica
offer?
Alorica employs a versatile delivery model that encompasses onshore, nearshore, and offshore services. Onshore refers to operations conducted within the same country as the client, nearshore involves locations close to the client's country, while offshore means services are provided from distant locations. This flexibility allows Alorica to optimize resources and cater to client requirements effectively across different geographies.
How many employees and/or seats does
Alorica
have?
Alorica boasts a substantial workforce, employing over 10,000 individuals. This extensive team enables the company to manage large-scale operations and deliver high-quality services to its diverse client base, ensuring that they can meet the demands of a fast-paced market.
Can
Alorica
be considered a good service provider for startups?
Aloricadr can be a suitable service provider for startups, particularly those in the industries it specializes in, such as technology and retail. Startups often require flexible and scalable solutions as they grow, and Aloricadr's diverse service offerings and extensive experience position them well to meet these evolving needs. Their ability to provide a comprehensive customer experience framework can help startups establish a strong customer base from the outset.
Can
Alorica
be considered a good service provider for SMBs?
Can
Alorica
be considered a good service provider for enterprises?
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