Allus Global BPO Center specializes in customer experience and contact center solutions, offering a comprehensive range of services designed to enhance client interactions. Their primary offerings include inbound customer support and outbound telesales, complemented by additional channels such as social media customer care, live chat and messaging support, and email assistance. This diverse service portfolio ensures that they can effectively meet the varied needs of their clients across different industries.

Allus Global BPO Center was established in 1998, marking over 25 years of service in the business process outsourcing industry. Since its founding, the company has evolved significantly, positioning itself as a leader in providing customer experience and contact center services.

The company serves a diverse range of industries, focusing primarily on Banking & Financial Services, Telecommunications & Media, and Retail & e-Commerce. This strategic industry alignment allows Allus Global BPO Center to leverage its expertise and deliver tailored solutions that meet the unique demands of these sectors.

Allus Global BPO Center employs a nearshore delivery model, which means they provide services from locations that are geographically close to their clients, particularly in Latin America, the United States, and Europe. This approach not only facilitates better communication and cultural alignment but also optimizes operational efficiency, making it easier for businesses to manage customer interactions across borders.

Allus Global BPO Center boasts a workforce of over 10,000 employees, highlighting its capability to handle large-scale projects and diverse client needs. This substantial team size enables the company to deliver extensive support and maintain high standards of service across various customer engagement channels.

Small and medium businesses can find valuable support through Allus Global BPO Center, as the company offers scalable services that adapt to the evolving needs of growing enterprises. With a focus on customer experience, Allus provides the flexibility that SMBs require to enhance their customer engagement without overstretching their resources, making it an attractive partner for businesses aiming for growth.

Allus Global BPO Center is well-equipped to serve enterprises and large companies, given its significant workforce and extensive experience in managing complex customer service operations. Their robust service portfolio and commitment to quality make them a reliable partner for large organizations, ensuring that they can handle high volumes of customer interactions efficiently while maintaining service excellence.