Alltel
Customer Experience and Contact Center
Alltel Australia is a trusted provider that offers customer experience and contact center solutions for retail, banking, education, healthcare, and government sectors, known for its commitment to raising industry standards and delivering best-in-class customer experiences.
Size
11-50
Private
Mission
To deliver smart, simple, and effective solutions that empower businesses to thrive in a rapidly changing communication environment.
About
Alltel Australia offers customer experience and contact center solutions along with telecommunications technology and business support services for clients in retail, banking, education, healthcare, and government. The company operates using an onshore model and supports Australian businesses.
It is recognized for its dedication to providing seamless collaborations and flexible connections, with nearly 20 years of experience in enhancing business communication environments.
Services
Alltel Australia provides customer experience and contact center solutions supported by telecommunications technology and business support services. These services include inbound customer support, CX consulting and journey mapping, quality assurance and monitoring, and voice-of-customer analytics. They are tailored to support businesses in enhancing operational efficiency and customer engagement.
Capabilities
Inbound Customer Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Industries Served
The company serves clients in retail, banking, education, healthcare, and government. It has experience supporting SMEs and enterprise clients with services aligned to industry-specific requirements and technology platforms such as Cisco Webex and Microsoft Teams.
Unique Stregths
Alltel Australia is known for its commitment to raising industry standards, offering clients a best-in-class customer experience. Its approach includes providing reliable, local customer support and advanced call tracking and analytics, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Wheelers Hill, Australia, the company operates using an onshore delivery model. It serves clients across Australia, with teams working in on-site environments to ensure quality and compliance.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Education & EdTech
Healthcare & Life Sciences
Government & Public Sector
Clients
No items found.
What's the main service provided by
Alltel
?
Alltel specializes in providing customer experience and contact center solutions that are underpinned by advanced telecommunications technology and robust business support services. Their offering includes essential services such as inbound customer support, customer experience consulting and journey mapping, quality assurance and monitoring, as well as voice-of-customer analytics. These services are designed to enhance operational efficiency and improve customer engagement across various business environments.
What additional services does
Alltel
provide?
When was
Alltel
founded?
Alltel was established in 2007, marking its entry into the customer experience and contact center industry. With a commitment to innovation and effective communication solutions, the company has now been operating for 17 years, continuously adapting to meet the needs of its clients in a rapidly evolving market.
What industry verticals does
Alltel
serve?
Alltel serves a diverse range of industries including Retail & e-Commerce, Banking & Financial Services, Education & EdTech, Healthcare & Life Sciences, as well as Government & Public Sector. This broad industry focus allows Alltel to tailor its services to meet the specific demands and standards of various sectors, enhancing their operational capabilities.
What delivery model does
Alltel
offer?
Alltel operates with an onshore delivery model, meaning that their services are provided from within Australia. This approach ensures that clients receive local support, which can enhance communication and compliance. By utilizing onshore teams, Alltel is able to maintain high quality standards and establish closer relationships with their clients, contributing to improved service delivery.
How many employees and/or seats does
Alltel
have?
Alltel has a workforce comprising between 11 to 50 employees. This range indicates a small to medium-sized team, allowing for a more personalized approach to client service while maintaining agility and flexibility in operations.
Can
Alltel
be considered a good service provider for startups?
Can
Alltel
be considered a good service provider for SMBs?
Alltel is well-positioned to serve small and medium-sized businesses (SMBs). With a focused service portfolio that includes customer support and consulting, they can effectively assist SMBs in enhancing their customer engagement and operational efficiency. Their onshore delivery model ensures that local businesses receive quality service tailored to their specific needs, making Alltel a reliable partner for SMBs looking to grow and adapt in a competitive market.
Can
Alltel
be considered a good service provider for enterprises?
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