AllSec Technologies
Customer Experience and Contact Center
Allsec Technologies Limited is a pioneering BPO provider that provides customer experience and contact center solutions for financial services, healthcare, and retail, known for its robust information security and global delivery model.
Size
Public
Mission
About
Allsec Technologies Limited offers customer experience and contact center solutions along with back-office operations and HR services for clients in financial services, healthcare, and retail. The company operates using an offshore delivery model and supports clients globally.
It is recognized for its strong alliances with major global clients and its commitment to information security, maintaining certifications such as ISO 27001:2005 and BS7799.
Services
Allsec Technologies Limited provides customer experience and contact center solutions, supported by back-office operations and HR services. These services include inbound customer support, technical assistance, payroll processing, and data management, tailored to support clients' operational efficiency and core business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Data Entry & Data Processing
Order Management & Fulfilment
Billing & Invoicing
Payroll Processing
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Accounts Payable
Accounts Receivable
Financial Planning & Analysis (FP&A)
Claims Processing
Knowledge-Base Maintenance
Automation & RPA Enablement
Process Assessment & Transition Management
Industries Served
The company serves clients in financial services, healthcare, retail, and telecommunications. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms, ensuring compliance and operational excellence.
Unique Stregths
Allsec Technologies is known for its global reach and strong partnerships with leading enterprises, offering clients a comprehensive suite of BPO solutions. Its approach includes a focus on innovation and continuous improvement, which helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in India, the company operates using an offshore delivery model. It serves clients across 40 countries, with teams working in flexible environments to meet diverse client needs.
Certifications
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Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Technology & SaaS
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
AllSec Technologies
?
AllSec Technologies specializes in delivering customer experience and contact center solutions, complemented by a comprehensive range of back-office operations and HR services. Their primary offerings include inbound customer support, technical assistance, and payroll processing. Additionally, they provide services such as outbound telesales, quality assurance, data entry, order management, and financial planning, all designed to enhance operational efficiency for their clients.
What additional services does
AllSec Technologies
provide?
Beyond their main offerings, AllSec Technologies extends its capabilities with additional services in back-office operations and HR recruitment, including payroll management and various administrative functions. This diverse portfolio showcases their ability to support a wide range of business operations, further enhancing their value proposition for clients.
When was
AllSec Technologies
founded?
Established in 1998, AllSec Technologies has been in operation for over 25 years. Since its inception, the company has consistently evolved, adapting to the changing needs of the business process outsourcing landscape while building a strong reputation in customer service and operational support.
What industry verticals does
AllSec Technologies
serve?
AllSec Technologies serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, Telecommunications & Media, Technology & SaaS, and Logistics, Transport & Supply-Chain. This broad industry focus allows them to tailor their services to meet the specific needs of each sector.
What delivery model does
AllSec Technologies
offer?
AllSec Technologies utilizes an offshore delivery model, meaning that their services are provided from locations outside the client's country, primarily from their headquarters in India. This approach allows for cost-effective solutions and access to a skilled workforce, enabling the company to cater to clients across multiple geographies while maintaining high service levels.
How many employees and/or seats does
AllSec Technologies
have?
Can
AllSec Technologies
be considered a good service provider for startups?
Can
AllSec Technologies
be considered a good service provider for SMBs?
Can
AllSec Technologies
be considered a good service provider for enterprises?
AllSec Technologies is well-suited to serve enterprises and large organizations, particularly due to its extensive experience in managing complex and large-scale operations. The company's commitment to information security is underscored by certifications such as ISO 27001:2005 and BS7799, which provide assurance to larger clients regarding data protection and operational integrity. Their offshore delivery model also offers scalability and flexibility, making them a reliable partner for enterprises looking for robust BPO solutions.
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