Allied Global specializes in delivering exceptional customer experience and contact center solutions. Their service offerings encompass a variety of areas including inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, quality assurance, IT service management process management, cloud migration, and custom application development. This diverse range of services is designed to meet the specific needs of their clients, ensuring effective communication and operational efficiency.

In addition to their primary focus on customer experience and contact center services, Allied Global also offers back-office operations and IT infrastructure solutions. These extended capabilities provide clients with a comprehensive suite of services that enhance operational efficiency and support their business objectives.

Allied Global was established in 2005, marking nearly two decades of service in the business process outsourcing industry as of 2024. Since its inception, the company has grown significantly, continuously evolving to meet the demands of its clients and the market.

Allied Global serves a diverse array of industries, including Non-Profit & NGOs, Telecommunications & Media, Travel, Hospitality & Leisure, and Banking & Financial Services. This broad industry focus enables them to tailor their solutions to meet the unique needs of various sectors.

Allied Global utilizes a nearshore delivery model, which allows them to provide services from a location that is geographically closer to their clients, typically in a neighboring country. This model combines the benefits of reduced operational costs with the ability to maintain effective communication and collaboration, ultimately enhancing service delivery.

The company boasts a workforce between 1,000 and 5,000 employees, reflecting a robust and varied team dedicated to providing high-quality services. This size allows Allied Global to accommodate a range of client needs while ensuring personalized attention and support.

Allied Global presents a compelling option for small and medium businesses (SMBs) seeking to enhance their customer engagement and operational efficiency. With a flexible service portfolio and a dedicated workforce, they can tailor solutions to meet the specific needs of SMBs, helping them scale effectively and navigate growth challenges.

For enterprises and large companies, Allied Global stands out as a reliable service provider due to its extensive experience and sophisticated service offerings. Their nearshore delivery model ensures efficient communication and operational support across multiple regions, making them well-suited to handle the complexities and demands of large-scale operations.