Allied Global
Customer Experience and Contact Center
Allied Global is a leading outsourcing firm that provides customer experience and contact center services for telecommunications, travel, and non-profit sectors, known for its multilingual support and high client satisfaction rates.
Size
1K-5K
Private
over-1b
Mission
To be the best partner for clients by providing outstanding results, adhering to industry regulations, and deploying effective technology solutions at competitive prices.
About
Allied Global offers customer experience and contact center services along with back-office operations and IT infrastructure management for clients in telecommunications, travel, hospitality, and non-profits. The company operates using a nearshore model and supports clients across North America and Latin America.
It is recognized for its near-perfect client satisfaction score of 98%, with over 150,000 monthly interactions handled for more than 1,000 brands worldwide.
Services
Allied Global provides customer experience and contact center services supported by back-office operations and IT infrastructure management. These services include inbound customer support, outbound telesales, technical support, and recruitment process outsourcing (RPO). Each solution is tailored to enhance customer experience and streamline business operations.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Order Management & Fulfilment
Recruitment Process Outsourcing (RPO)
Cloud Migration & Management
DevOps & CI/CD
Industries Served
The company serves clients in telecommunications, travel, hospitality, and non-profit sectors. It has experience supporting both B2B and B2C clients with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Allied Global is known for its commitment to excellence and client satisfaction, offering clients a high operational standard reflected in a 98% satisfaction score. Its approach includes leveraging AI-powered solutions and building skilled nearshore teams, which help deliver consistent and efficient service at scale.
Delivery Footprint
Headquartered in Guatemala City, the company operates using a nearshore delivery model. It serves clients across North America and Latin America, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Non-Profit & NGOs
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Allied Global
?
Allied Global specializes in customer experience and contact center solutions, providing a comprehensive suite of services designed to enhance client interactions. Their offerings include inbound customer support, outbound telesales and retention, technical support (Tier 1 and Tier 2), order management and fulfillment, as well as recruitment process outsourcing (RPO). Additionally, they engage in cloud migration and management, along with DevOps and CI/CD, ensuring a holistic approach to meeting customer and operational needs.
What additional services does
Allied Global
provide?
When was
Allied Global
founded?
Founded in 2005, Allied Global has been in operation for nearly 19 years. Since its establishment, the company has grown significantly, positioning itself as a key player in the customer experience sector while adapting to the evolving demands of the industry.
What industry verticals does
Allied Global
serve?
Allied Global serves a diverse range of industries, focusing specifically on Telecommunications & Media, Travel, Hospitality & Leisure, as well as Non-Profit & NGOs. This broad industry engagement enables them to tailor their services to meet the unique requirements of their clients across various sectors.
What delivery model does
Allied Global
offer?
Allied Global employs a nearshore and onshore delivery model, which means they provide services from locations that are geographically close to their clients, as well as from within the clients' own countries. This approach allows for better communication, cultural alignment, and operational efficiency, making it easier to address client needs in real-time while maintaining high service standards.
How many employees and/or seats does
Allied Global
have?
Allied Global boasts a workforce of between 1,000 and 5,000 employees, reflecting a robust team that enables them to manage a large volume of client interactions and deliver high-quality services consistently.
Can
Allied Global
be considered a good service provider for startups?
Can
Allied Global
be considered a good service provider for SMBs?
For small and medium businesses, Allied Global presents a solid option due to their flexible service offerings and ability to scale. Their experience in diverse industries means they can tailor solutions to fit the specific needs of SMBs, helping them grow while ensuring a high level of customer satisfaction. The support provided can significantly enhance operational efficiency and improve customer engagement, essential factors for SMB success.
Can
Allied Global
be considered a good service provider for enterprises?
Allied Global is well-equipped to serve enterprises and large companies, given their significant workforce and extensive service portfolio. Their high operational standards, reflected in a 98% client satisfaction score, indicate a reliable partner for larger organizations. The company's use of advanced technology solutions and their nearshore delivery model further enhances their capacity to meet the sophisticated needs of enterprise clients, ensuring consistent and efficient service across multiple channels.
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