Allied Fusion
Customer Experience and Contact Center
Allied Fusion Services, Incorporated is a Japan-owned BPO provider that delivers customer experience and contact center solutions for retail, e-commerce, and financial services, known for its blend of Japanese work culture and Filipino talent.
Size
11-50
Private
Mission
To put people at the center of operations, driven by passion and core values for success and partnership.
About
Allied Fusion Services, Incorporated offers customer experience and contact center solutions along with finance and accounting, back-office operations, and software engineering for clients in retail, e-commerce, and financial services. The company operates using an offshore delivery model and supports mid-sized to large enterprises globally.
It is recognized for its commitment to quality and process improvement, with a talented workforce that ensures high output standards and excellent communication skills.
Services
Allied Fusion Services, Incorporated provides customer experience and contact center solutions supported by finance and accounting, back-office operations, and software engineering. These services cover inbound and outbound customer support, technical assistance, payroll processing, and web development, tailored to support operational efficiency and customer engagement for mid-sized to large enterprises.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Payroll Processing
Recruitment Process Outsourcing (RPO)
Web Development
Custom Application Development
Industries Served
The company serves clients in retail, e-commerce, and financial services. It has experience supporting startups, SMEs, and large enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Allied Fusion is known for its integration of Japanese management principles with Filipino talent, offering clients a disciplined and high-output workforce. Its approach includes a strong emphasis on quality and process improvement, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in Cebu, Philippines, the company operates using an offshore delivery model with additional offices in Tokyo and Osaka, Japan. It serves clients across the globe, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Technology & SaaS
Clients
No items found.
What's the main service provided by
Allied Fusion
?
Allied Fusion specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings encompass a range of services including inbound customer support, outbound telesales and retention, technical support (both Tier 1 and Tier 2), data entry and processing, payroll processing, and recruitment process outsourcing (RPO). Additionally, they provide web development and custom application development, all aimed at enhancing operational efficiency and customer engagement for their clients.
What additional services does
Allied Fusion
provide?
In addition to their primary customer experience and contact center solutions, Allied Fusion offers a range of additional services. Their capabilities extend to finance and accounting, back-office operations, and software engineering and product development, which complement their core offerings and provide comprehensive support to their clients.
When was
Allied Fusion
founded?
Established in 2009, Allied Fusion has been in operation for approximately 15 years. Since its inception, the company has consistently focused on providing high-quality customer experience solutions, adapting to the evolving needs of its clients across various industries.
What industry verticals does
Allied Fusion
serve?
Allied Fusion serves a diverse array of industries, focusing primarily on Retail & e-Commerce, Banking & Financial Services, and Technology & SaaS. This broad industry expertise allows them to tailor their services to meet the specific demands of different sectors effectively.
What delivery model does
Allied Fusion
offer?
Allied Fusion employs a versatile delivery model that includes both offshore and hybrid approaches, allowing them to optimize service delivery based on client needs. Offshore delivery involves providing services from a distant location, typically where costs are lower, while hybrid models combine onshore and offshore resources to enhance flexibility and responsiveness. This dual approach enables Allied Fusion to cater efficiently to a global clientele.
How many employees and/or seats does
Allied Fusion
have?
Allied Fusion employs a workforce ranging from 11 to 50 individuals. This size allows the company to maintain a close-knit team dynamic, ensuring personalized service and effective communication, while still being able to scale operations to meet client demands.
Can
Allied Fusion
be considered a good service provider for startups?
Allied Fusion can be a suitable service provider for startups, particularly due to its adaptable service offerings and commitment to quality. With a focus on operational efficiency and a skilled workforce, they can support early-stage companies in establishing robust customer engagement strategies while allowing for scalability as the startup grows.
Can
Allied Fusion
be considered a good service provider for SMBs?
Allied Fusion is well-positioned to serve small and medium businesses, providing them with the flexibility and support needed to thrive in competitive markets. Their diverse services, from customer support to back-office operations, enable SMBs to enhance their operational capabilities without the burden of extensive in-house resources.
Can
Allied Fusion
be considered a good service provider for enterprises?
While Allied Fusion's services are tailored to meet the needs of mid-sized to large enterprises, their commitment to quality and process improvement makes them a reliable partner for larger organizations as well. Their experience in handling complex projects and ability to scale operations effectively allows them to cater to the sophisticated demands of enterprise clients, ensuring consistent delivery of high-quality results.
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