Allied Customer Solutions
Customer Experience and Contact Center
Allied Customer Solutions is a full-service national collection agency that provides customer experience and contact center solutions for small and medium-sized businesses, known for its extensive industry experience and compliance-driven approach.
Size
Private
Mission
To exceed client requirements through tailored service delivery, advanced technology deployment, and a strong compliance culture.
About
Allied Customer Solutions offers customer experience and contact center solutions along with business process outsourcing services for clients in various vertical markets. The company operates using a nearshore model and supports small and medium-sized businesses across the United States.
It is recognized for its commitment to compliance and data security, with a senior management team averaging over 25 years of industry experience and significant investments in technology and training.
Services
Allied Customer Solutions provides customer experience and contact center solutions supported by business process outsourcing services and specific offerings such as inbound customer support, outbound telesales and retention, billing, and customer care. These services cover various customer touchpoints and are tailored to support the operational needs of small and medium-sized businesses.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Billing & Invoicing
Industries Served
The company serves clients in almost every vertical market. It has experience supporting small and medium-sized businesses with services aligned to industry-specific requirements, ensuring a customized approach that meets diverse client needs.
Unique Stregths
Allied Customer Solutions is known for its extensive experience and compliance-driven culture, offering clients a strong focus on data protection and regulatory adherence. Its approach includes customized strategies and seamless integration into client operations, which help deliver consistent performance at scale.
Delivery Footprint
Headquartered in the United States, the company operates using a nearshore delivery model through its Baja operating center. It serves clients across various regions, with teams working in a hybrid environment to meet client requirements.
Certifications
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Verticals
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Clients
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What's the main service provided by
Allied Customer Solutions
?
Allied Customer Solutions specializes in delivering comprehensive customer experience and contact center solutions. Their primary offerings encompass inbound customer support, outbound telesales and retention, as well as billing and customer care services. This diverse range of services is designed to address various customer interactions, ensuring that businesses can effectively manage their customer relationships and operational needs.
What additional services does
Allied Customer Solutions
provide?
In addition to their primary offerings, Allied Customer Solutions extends its capabilities through a range of other services, including back-office operations, IT infrastructure and managed services, as well as HR recruitment and payroll solutions. This expanded service portfolio allows them to support clients with a variety of operational needs beyond customer interactions, positioning them as a versatile partner for businesses.
When was
Allied Customer Solutions
founded?
What industry verticals does
Allied Customer Solutions
serve?
What delivery model does
Allied Customer Solutions
offer?
Allied Customer Solutions utilizes a nearshore delivery model, which means they provide services from a location that is geographically close to their clients, in this case, through their Baja operating center. This approach enables them to offer cost-effective solutions while maintaining high-quality service and seamless communication. Nearshore operations often result in better time zone alignment and cultural compatibility, enhancing the overall customer experience.
How many employees and/or seats does
Allied Customer Solutions
have?
Can
Allied Customer Solutions
be considered a good service provider for startups?
Allied Global can be a valuable service provider for startups, particularly those in the telecommunications, travel, and hospitality sectors. Their comprehensive range of services, including customer support and technical assistance, allows startups to focus on their core business while relying on Allied Global to enhance their customer interactions. The nearshore delivery model also provides a cost-effective solution, making it easier for startups to scale their operations as needed.
Can
Allied Customer Solutions
be considered a good service provider for SMBs?
Allied Customer Solutions is well-suited for small and medium-sized businesses (SMBs), given their focus on tailored service delivery and extensive experience in this market segment. They understand the unique challenges faced by SMBs and offer flexible solutions that can scale with business growth. Their commitment to compliance and data security further enhances their appeal, ensuring that smaller businesses can trust them with sensitive operations.
Can
Allied Customer Solutions
be considered a good service provider for enterprises?
While Allied Customer Solutions is primarily focused on serving small and medium-sized businesses, their extensive experience and compliance-driven approach may also benefit larger enterprises. Their ability to deliver customized strategies and integrate seamlessly into client operations suggests they can cater to complex requirements. However, for enterprises seeking highly specialized or large-scale solutions, it may be prudent to evaluate whether their offerings align with the specific needs of larger organizations.
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