Allday PA
Customer Experience and Contact Center
alldayPA is a comprehensive call handling and virtual receptionist service provider that provides customer experience and contact center solutions for UK businesses, known for its 24/7 availability and advanced technology.
Size
201-500
Private
Mission
To provide exceptional customer service and support, enabling businesses to focus on their core operations.
About
alldayPA offers customer experience and contact center solutions along with outsourced customer service, virtual receptionist services, and telephone answering for clients in various sectors across the UK. The company operates using an onshore model and supports small to large businesses.
It is recognized for its extensive experience and high-quality service, with over 1,500 dedicated staff members and significant investment in state-of-the-art technology.
Services
alldayPA provides customer experience and contact center solutions, supported by outsourced customer service, virtual receptionist services, and telephone answering. These services cover inbound and outbound communication, and are tailored to support businesses in managing their customer interactions effectively.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Industries Served
The company serves clients in various sectors across the UK, including legal and professional services. It has experience supporting small and growing businesses with services aligned to their specific needs and operational requirements.
Unique Stregths
alldayPA is known for its commitment to exceptional customer service, offering clients reliable and professional call handling. Its approach includes employing highly trained staff and utilizing advanced technology, which helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Manchester, the company operates using an onshore delivery model. It serves clients throughout the UK, ensuring that all calls are answered by UK-based staff for quality assurance.
Certifications
No items found.
Verticals
Government & Public Sector
Clients
No items found.
What's the main service provided by
Allday PA
?
Allday PA specializes in providing comprehensive customer experience and contact center solutions. Their main offerings include inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. This diverse service portfolio is designed to help businesses manage their customer interactions more efficiently and effectively.
What additional services does
Allday PA
provide?
When was
Allday PA
founded?
Allday PA was established in 1999, which means the company has been in operation for over 25 years. Since its inception, Allday PA has evolved and expanded its services, becoming a prominent player in the customer service industry.
What industry verticals does
Allday PA
serve?
Allday PA serves clients across multiple sectors, with a particular focus on the Government & Public Sector. This specialization allows them to tailor their services to meet the unique needs and challenges faced by organizations within these industries.
What delivery model does
Allday PA
offer?
Allday PA employs an onshore delivery model, which means that all their services are provided by staff based in the UK. This approach ensures that clients receive high-quality support and communication, as calls are handled by local professionals who understand the market and customer expectations.
How many employees and/or seats does
Allday PA
have?
Allday PA has a workforce comprising between 201 and 500 employees. This size allows the company to maintain a balance between personalized service and the capacity to scale operations according to client needs.
Can
Allday PA
be considered a good service provider for startups?
Allday PA can be a valuable service provider for startups, particularly those looking for reliable customer support as they establish their brand. With a range of services tailored to customer interactions and an experienced staff, startups can benefit from the professional handling of their customer inquiries, allowing them to focus on their core business activities.
Can
Allday PA
be considered a good service provider for SMBs?
Allday PA is well-positioned to support small and medium businesses, offering scalable solutions that can grow with their clients. Their extensive experience in delivering customer service across various sectors means they understand the unique challenges faced by SMBs, providing them with the flexibility and reliability needed to enhance customer engagement and retention.
Can
Allday PA
be considered a good service provider for enterprises?
While Allday PA primarily focuses on supporting smaller to medium-sized businesses, their robust service offerings and commitment to high-quality customer service may also appeal to larger enterprises looking for reliable customer support solutions. The company's investment in advanced technology and professional staff enables them to handle complex customer interactions, making them a trustworthy partner for enterprises seeking to enhance their customer experience.
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