All City Communications
Customer Experience and Contact Center
All City Communications is a professional business support services company that provides customer experience and contact center solutions for real estate, property management, and telecommunications, known for its steady workforce and commitment to quality.
Size
11-50
Private
10m-50m
Mission
About
All City Communications offers customer experience and contact center solutions along with inbound customer support and quality assurance services for clients in real estate, property management, and telecommunications. The company operates using an onshore model and supports a diverse client base across various industries.
It is recognized for its stable workforce with an average employee tenure of 12 years, ensuring consistent service delivery and high-quality standards through ongoing training and monitoring.
Services
All City Communications provides customer experience and contact center solutions supported by inbound customer support and quality assurance services. These services include 24/7 call answering, custom scripting, and message delivery, tailored to support client needs in various industries.
Capabilities
Inbound Customer Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Custom Application Development
Campaign Management
Industries Served
The company serves clients in real estate, property management, and telecommunications. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective communication and customer satisfaction.
Unique Stregths
All City Communications is known for its commitment to quality and consistency, offering clients a stable workforce and ongoing training for team members. Its approach includes recording and monitoring calls to maintain high standards, which helps deliver reliable service at scale.
Delivery Footprint
Headquartered in Green Bay, Wisconsin, the company operates using an onshore delivery model. It serves clients across the United States, with a dedicated team focused on providing flexible staffing and resource support.
Certifications
No items found.
Verticals
Real Estate & Property Management
Telecommunications & Media
Clients
No items found.
What's the main service provided by
All City Communications
?
All City Communications specializes in customer experience and contact center solutions, offering a comprehensive suite of services that includes inbound customer support, email support, CX consulting and journey mapping, quality assurance and monitoring, voice-of-customer analytics, custom application development, and campaign management. This extensive range of offerings is designed to meet the specific needs of clients across various sectors, ensuring high-quality service delivery and customer satisfaction.
What additional services does
All City Communications
provide?
When was
All City Communications
founded?
All City Communications was established in 1979, making it a seasoned player in the customer experience and contact center industry. With over 45 years of experience, the company has built a reputation for reliability and quality service, supported by a stable workforce and a commitment to ongoing training and development.
What industry verticals does
All City Communications
serve?
The company primarily serves clients in the Real Estate & Property Management and Telecommunications & Media sectors. This focus allows All City Communications to tailor its services to meet the unique demands of these industries, ensuring effective communication and enhanced customer satisfaction.
What delivery model does
All City Communications
offer?
All City Communications operates using an onshore delivery model, which means that their services are provided from within the United States. This approach enables the company to maintain close communication with clients and ensure quality control, as all operations are managed domestically. The onshore model often leads to better alignment with client needs and preferences.
How many employees and/or seats does
All City Communications
have?
All City Communications has a workforce consisting of between 11 to 50 employees. This size allows for a more personalized approach to service and fosters a close-knit team environment, contributing to the company’s ability to maintain high standards of service delivery.
Can
All City Communications
be considered a good service provider for startups?
While All City Communications has a strong foundation in customer experience services, its offerings may be more suitable for startups that are in the early stages of growth and are looking for reliable customer support solutions. With a scalable service portfolio and an emphasis on quality, startups can benefit from their expertise in establishing customer relations and enhancing engagement from the outset.
Can
All City Communications
be considered a good service provider for SMBs?
All City Communications is particularly well-equipped to support small and medium-sized businesses due to its flexible service offerings and commitment to quality. The company’s experience across diverse industries means that it can adapt its services to meet the unique needs of SMBs, helping them to scale effectively while maintaining high customer satisfaction.
Can
All City Communications
be considered a good service provider for enterprises?
While All City Communications is primarily focused on providing tailored services to smaller businesses, its extensive experience and commitment to quality could still appeal to enterprises seeking specific customer support solutions. However, larger companies may require more comprehensive and scalable services that align with their complex operational needs, which might be better served by providers specializing in enterprise solutions.
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