All Calls Call Center Outsourcing
Customer Experience and Contact Center
Continental Message Solution (CMS) is a US-based call center and live answering service provider that offers customer experience and contact center solutions for various industries, known for its award-winning service and commitment to operational excellence.
Size
51-200
Private
1m-10m
Mission
To provide exceptional customer service and achieve operational excellence.
About
Continental Message Solution (CMS) offers customer experience and contact center solutions along with 24/7 live agent support, virtual receptionist services, and automated call center solutions for clients across multiple industries. The company operates using an onshore model and supports businesses of all sizes, including small enterprises.
It is recognized for its state-of-the-art technology and customizable solutions, with a strong focus on customer service and operational excellence.
Services
Continental Message Solution (CMS) provides customer experience and contact center solutions supported by 24/7 live agent services, virtual receptionist services, and automated call center solutions. These services cover inbound and outbound communication channels and are tailored to support diverse client needs, ensuring efficient handling of customer inquiries and support requests.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in various industries, adapting its services to meet the specific requirements of businesses of all sizes. CMS has experience supporting small businesses and larger enterprises with services aligned to industry-specific needs.
Unique Stregths
Continental Message Solution is known for its award-winning service and commitment to operational excellence, offering clients a high level of customer support. Its approach includes utilizing advanced technology and custom software solutions, which help deliver consistent and reliable service at scale.
Delivery Footprint
Headquartered in Columbus, Ohio, the company operates using an onshore delivery model. It serves clients across the United States, with a dedicated team of trained personnel available 24/7 to meet client demands.
Certifications
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Verticals
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Clients
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What's the main service provided by
All Calls Call Center Outsourcing
?
All Calls Call Center Outsourcing specializes in delivering exceptional customer experience and contact center solutions. Their primary services include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as live chat, messaging, and email support. This comprehensive service offering ensures that they effectively meet diverse client needs across various communication channels.
What additional services does
All Calls Call Center Outsourcing
provide?
In addition to their main offerings, All Calls Call Center Outsourcing provides a variety of other services such as sales and lead-generation solutions, as well as AI and data services. These additional capabilities enhance their service portfolio, allowing them to support clients in achieving broader business goals.
When was
All Calls Call Center Outsourcing
founded?
All Calls Call Center Outsourcing was established in 1967, making it a company with over 56 years of experience in the industry. This long-standing presence underscores their commitment to providing reliable and high-quality customer service solutions.
What industry verticals does
All Calls Call Center Outsourcing
serve?
What delivery model does
All Calls Call Center Outsourcing
offer?
The company operates using an onshore delivery model, which means that their services are provided from within the United States. This approach allows for closer collaboration with clients and ensures that customer interactions are handled by trained personnel familiar with the local market and standards.
How many employees and/or seats does
All Calls Call Center Outsourcing
have?
All Calls Call Center Outsourcing has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle a diverse range of client demands effectively.
Can
All Calls Call Center Outsourcing
be considered a good service provider for startups?
Allegro Response can be a suitable service provider for startups looking to enhance their customer engagement strategies. With a strong focus on customer experience and a range of services tailored for growth, startups can benefit from the company's expertise in building customer relationships and driving retention. Their nearshore delivery model also ensures that startups can leverage cost-effective solutions while maintaining high-quality service.
Can
All Calls Call Center Outsourcing
be considered a good service provider for SMBs?
All Calls Call Center Outsourcing is well-suited for small and medium businesses, as they have experience catering to clients across various industries, including those with unique needs. Their flexible service offerings and commitment to operational excellence enable SMBs to scale their customer support efforts effectively without compromising on quality.
Can
All Calls Call Center Outsourcing
be considered a good service provider for enterprises?
While All Calls Call Center Outsourcing has the capacity to serve enterprise clients, its strengths lie more prominently in supporting small to medium-sized businesses. They provide advanced technology and customizable solutions that can scale, but larger enterprises may require a broader range of specialized services and resources that go beyond what this company typically offers.
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