Alcor specializes in IT Infrastructure and Managed Services, offering a range of capabilities that enhance operational efficiency for its clients. Their service portfolio includes customer and marketing analytics, technical support across tier 1 and tier 2 levels, process assessment and transition management, as well as recruitment process outsourcing. Additionally, they provide talent sourcing and screening, onboarding administration, payroll processing, data engineering and ETL, automation and RPA enablement, cybersecurity operations, application support and maintenance, and comprehensive service desk and IT support solutions.

In addition to their primary offerings, Alcor provides a robust range of other services, including back-office operations, HR recruitment and payroll, as well as customer experience and contact center solutions. This extended service portfolio allows them to support clients comprehensively, addressing various operational needs beyond their main service focus.

Founded in 2007, Alcor has been in operation for 17 years as of 2024. The company has established itself in the BPO sector, focusing on providing tailored services that meet the demands of evolving technology and customer support needs.

Alcor operates within several key verticals, including Technology & SaaS, Banking & Financial Services, and Insurance. This diverse industry focus enables them to cater to a wide range of client needs and deliver specialized services that align with each sector's unique requirements.

Alcor employs both offshore and nearshore delivery models to optimize service delivery. Offshore delivery means that services are provided from a country different from where the client is located, allowing for cost-effective solutions. Nearshore delivery, on the other hand, involves providing services from a nearby country, facilitating better communication and collaboration. This hybrid approach ensures that Alcor can meet various client needs while maintaining quality and efficiency.

Alcor has a workforce consisting of between 201 and 500 employees. This size enables the company to maintain a balance between personalized service and scalability, allowing them to handle both specific client projects and larger, ongoing partnerships effectively.

Alcor is a strong service provider for small and medium businesses (SMBs), as its range of services can be tailored to meet specific growth demands. Their ability to provide scalable solutions and dedicated support helps SMBs enhance their operational capabilities without the burden of extensive in-house resources. With a focus on flexibility and efficiency, Alcor can effectively support the evolving needs of SMBs in various industries.

Alcor is well-equipped to serve enterprises and large corporations, offering reliable services that meet the complexities of larger operations. Their extensive range of services and operational models allows them to deliver sophisticated solutions tailored to the needs of large organizations. With experience in managing dedicated teams and ensuring consistent service delivery, Alcor can help enterprises maintain their competitive edge while managing operational challenges.