Airtech Communications™
Customer Experience and Contact Center
Airtech BPO is a nearshore outsourcing firm that provides customer experience and contact center solutions for various industries, known for its flexible and scalable service delivery.
Size
201-500
Private
Mission
About
Airtech BPO offers customer experience and contact center solutions along with finance and accounting, back-office operations, and sales outsourcing for clients in telecommunications, travel, retail, financial services, logistics, and healthcare. The company operates using a nearshore model and supports U.S.-based businesses.
It is recognized for its cost-effective and efficient service delivery, with PCI Certified operations that ensure high standards of customer care and business optimization.
Services
Airtech BPO provides customer experience and contact center solutions, supported by finance and accounting, back-office operations, and sales outsourcing. These services include inbound customer support, outbound telesales, lead research, order management, and billing services. Each solution is tailored to enhance client operations and improve customer satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Lead Research & List Building
Order Management & Fulfilment
Billing & Invoicing
Industries Served
The company serves clients in telecommunications, travel and hospitality, retail and e-commerce, banking and financial services, logistics, and healthcare. It has experience supporting businesses with industry-specific requirements and technology platforms, ensuring effective integration and service delivery.
Unique Stregths
Airtech BPO is known for its flexible and scalable outsourcing solutions, offering clients the advantage of geographical and cultural proximity to U.S. markets. Its approach includes PCI Certified operations and a commitment to quality, which help deliver consistent and reliable service at scale.
Delivery Footprint
Headquartered in Miramar, Florida, the company operates using a nearshore delivery model. It serves clients across the United States, with teams working in both Colombia and the U.S. to ensure seamless communication and service delivery.
Certifications
ANSI
Verticals
Telecommunications & Media
Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Travel Hospitality & Leisure
Logistics Transport & Supply-Chain
Clients
Mortgage Ezy
What's the main service provided by
Airtech Communications™
?
Airtech Communications™ specializes in providing customer experience and contact center solutions. Their offerings encompass a range of services, including inbound customer support, outbound telesales and retention, lead research and list building, order management and fulfillment, as well as billing and invoicing. Each of these services is designed to enhance operational efficiency and elevate customer satisfaction for their clients.
What additional services does
Airtech Communications™
provide?
When was
Airtech Communications™
founded?
Established in 1973, Airtech Communications™ boasts over 50 years of experience in the BPO industry. This long-standing presence has allowed the company to refine its services and adapt to the evolving needs of its clients across various sectors.
What industry verticals does
Airtech Communications™
serve?
Airtech Communications™ serves a diverse array of industries, including Telecommunications & Media, Travel, Hospitality & Leisure, Retail & e-Commerce, Banking & Financial Services, Logistics, Transport & Supply-Chain, and Healthcare & Life Sciences. This broad focus enables them to deliver tailored solutions that meet the specific requirements of each sector.
What delivery model does
Airtech Communications™
offer?
Airtech Communications™ operates using a nearshore delivery model, which allows them to provide services from locations in close geographical proximity to their clients in the U.S. This approach ensures effective communication and cultural alignment while leveraging cost advantages typical of nearshore outsourcing.
How many employees and/or seats does
Airtech Communications™
have?
Airtech Communications™ has a workforce comprising between 201 and 500 employees. This size enables the company to maintain a balance between personalized service and scalable operations, allowing them to effectively meet the varying demands of their clients.
Can
Airtech Communications™
be considered a good service provider for startups?
Ais Technolabs Pvt Ltd is well-positioned to support startups, primarily due to its experience in delivering customized software solutions that cater to the unique needs of emerging businesses. With a strong focus on innovation and a proven track record of over 3900 successful projects, the company provides the agility and expertise that startups require to navigate their early stages effectively.
Can
Airtech Communications™
be considered a good service provider for SMBs?
Small and medium businesses may find Airtech Communications™ to be a beneficial partner due to their flexible and scalable service offerings. The company's experience across various industries allows them to adapt their solutions to the specific needs of SMBs, supporting growth and operational efficiency as these businesses navigate market challenges.
Can
Airtech Communications™
be considered a good service provider for enterprises?
Airtech Communications™ is well-positioned to serve enterprise clients and large companies. With a robust service portfolio backed by PCI Certified operations, they offer reliable and sophisticated solutions that can scale to meet extensive operational demands. Their nearshore model further ensures effective communication and alignment with larger organizational goals.
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