Aicom Solutions Corp specializes in customer experience and contact center services, delivering a range of solutions tailored to enhance client interactions. Their primary offerings include inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they provide services such as sales enablement content, lead research and list building, and customer and marketing analytics, all designed to optimize operations and bolster productivity for their clients.

In addition to their primary focus on customer experience and contact center solutions, Aicom Solutions Corp offers supplementary services that include sales and lead-generation services, as well as marketing operations. These extended capabilities further enhance their ability to support clients in achieving their business objectives.

Aicom Solutions Corp was established in the year 2000, marking over 23 years of experience in the business process outsourcing industry. Since its inception, the company has significantly evolved, positioning itself as a key player in providing comprehensive customer experience solutions.

Aicom Solutions Corp serves a diverse array of industries, including Telecommunications & Media, Retail & e-Commerce, Logistics, Transport & Supply-Chain, and Manufacturing & Industrial. This broad vertical focus enables them to cater to the specific needs and challenges of each sector effectively.

Aicom Solutions Corp operates using an offshore delivery model, which means that their services are provided from a location outside of the client’s home country. This approach allows them to leverage a global talent pool, maximizing efficiency while minimizing operational costs, thus ensuring high-quality service delivery tailored to various client needs.

Aicom Solutions Corp employs between 1,000 to 5,000 individuals, reflecting a substantial workforce that supports its wide range of services and client requirements. This scale of operation underscores the company's capacity to manage large projects and deliver consistent service across multiple sectors.

Aicom Solutions Corp is well-suited for small and medium businesses, particularly those looking for comprehensive customer support and sales solutions. Their extensive service offerings and ability to operate on an offshore model allow for scalability, making it easier for SMBs to access high-quality services without the burden of significant overhead costs.

Aicom Solutions Corp is an excellent provider for enterprises and large organizations, given their substantial workforce and extensive experience in managing complex projects. Their recognition through awards, such as being listed among the Top 100 Global Outsourcing Services, further emphasizes their reliability and capability to deliver sophisticated solutions that meet the demands of large companies.