Aicom
Customer Experience and Contact Center
AICOM Solutions is a global outsourcing firm that provides customer experience and contact center services for diverse industries, known for its commitment to client satisfaction and operational excellence.
Size
over-10K
Private
Mission
To prioritize client satisfaction as the true measure of capability.
About
AICOM Solutions offers customer experience and contact center services along with sales and lead-generation services for clients in various sectors. The company operates using an offshore delivery model and supports organizations worldwide.
It is recognized for its innovative approach to outsourcing, with a global knowledge workforce that maximizes productivity and efficiency for its clients.
Services
AICOM Solutions provides customer experience and contact center services, supported by sales and lead-generation services and specific offerings such as outbound telesales and inbound customer support. These services cover both voice and non-voice channels, tailored to support client needs in enhancing customer satisfaction and operational efficiency.
Capabilities
Outbound Telesales & Retention
Inbound Customer Support
Industries Served
The company serves clients in business services, IT, telecommunications, manufacturing, media, transportation & logistics, retail, and e-commerce. It has experience supporting major organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
AICOM Solutions is known for its dedication to client satisfaction, offering clients a unique blend of employee skills, innovation, and a passion for excellence. Its approach includes leveraging a global knowledge workforce, which helps deliver consistent performance at scale.
Delivery Footprint
Headquartered globally, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working in remote environments to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Aicom
?
Aicom specializes in providing customer experience and contact center solutions, focusing primarily on enhancing client interactions. Their offerings encompass both outbound telesales and inbound customer support, ensuring a comprehensive approach to meet diverse client needs. By combining these services, Aicom aims to boost customer satisfaction and operational efficiency for businesses across various sectors.
What additional services does
Aicom
provide?
In addition to its core services, Aicom also offers sales and lead-generation services. This extension of their service portfolio enables clients to enhance their market reach and improve conversion rates, making Aicom a versatile partner in both customer engagement and sales optimization.
When was
Aicom
founded?
Aicom was established in 2013, marking over a decade of experience in the outsourcing industry. Since its inception, the company has evolved to meet the changing demands of businesses worldwide, positioning itself as a reliable partner in customer experience and contact center services.
What industry verticals does
Aicom
serve?
What delivery model does
Aicom
offer?
Aicom employs an offshore delivery model, which means that its services are provided from locations outside the client’s primary market. This approach allows Aicom to leverage a global talent pool, ensuring high-quality service delivery while optimizing operational costs. By utilizing remote teams, Aicom is able to effectively cater to the diverse needs of clients across various geographies.
How many employees and/or seats does
Aicom
have?
Aicom boasts a sizable workforce of over 10,000 employees, reflecting its capability to manage large-scale operations. This extensive team enables the company to deliver consistent and reliable services, supporting a wide array of client requirements in the customer experience and contact center sectors.
Can
Aicom
be considered a good service provider for startups?
Can
Aicom
be considered a good service provider for SMBs?
Aicom presents a strong option for small and medium businesses (SMBs) looking for flexible and scalable service solutions. With a substantial employee base and a diverse range of services, Aicom can easily adapt to the varying needs of SMBs, helping them grow and improve customer interactions without the overhead of maintaining extensive in-house operations.
Can
Aicom
be considered a good service provider for enterprises?
For enterprises and large companies, Aicom stands out as a dependable service provider capable of managing complex and large-scale operations. The company’s offshore delivery model, combined with its focus on client satisfaction, positions it well to meet the sophisticated demands of large organizations. Aicom’s extensive experience across multiple industries further enhances its ability to deliver tailored solutions that align with enterprise-level requirements.
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