AIC Service & Call Center GmbH
Customer Experience and Contact Center
AIC Service & Call Center GmbH is a versatile service provider that provides customer experience and contact center solutions for the travel and tourism sector, known for its multilingual capabilities and over 25 years of industry expertise.
Size
1K-5K
Public
over-1b
Mission
To enhance brand loyalty and market success by delivering expert communication and customer service solutions with cultural sensitivity and technological expertise.
About
AIC Service & Call Center GmbH offers customer experience and contact center solutions along with inbound customer support, multilingual support, and outbound telesales for clients in the travel and tourism sector. The company operates using an onshore, nearshore, and offshore delivery model and supports a diverse range of businesses.
It is recognized for its linguistic and cultural expertise, with native-speaking staff fluent in 20 languages, ensuring tailored communication and customer care across various market segments.
Services
AIC Service & Call Center GmbH provides customer experience and contact center solutions supported by inbound customer support, multilingual support, outbound telesales, email support, and sales enablement content. These services cover various communication channels and are tailored to support the unique needs of mobile businesses in the travel and tourism sector.
Capabilities
Inbound Customer Support
Multilingual Support
Outbound Telesales & Retention
Email Support
Sales Enablement Content
Lead Research & List Building
Industries Served
The company serves clients in the travel and tourism sector, including airlines, travel agencies, and e-commerce businesses. It has experience supporting diverse client types with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
AIC is known for its strong linguistic and cultural expertise, offering clients flexible and scalable communication solutions. Its approach includes a commitment to customer relationships and technological competency, which helps deliver consistent and high-quality service.
Delivery Footprint
Headquartered in Cologne, Germany, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across Europe and beyond, with teams working in hybrid environments to meet client needs.
Certifications
No items found.
Verticals
Travel Hospitality & Leisure
Clients
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What's the main service provided by
AIC Service & Call Center GmbH
?
AIC Service & Call Center GmbH specializes in enhancing customer experiences through its comprehensive contact center solutions. The company primarily focuses on inbound customer support, offering multilingual assistance and outbound telesales, which includes retention strategies. Additionally, they provide email support, sales enablement content, and lead research services, ensuring that clients receive tailored communication across various channels to meet their unique business needs.
What additional services does
AIC Service & Call Center GmbH
provide?
In addition to its core customer experience and contact center services, AIC Service & Call Center GmbH offers sales and lead-generation services. This expanded service portfolio allows them to assist clients not just in customer support but also in driving sales and building effective marketing strategies.
When was
AIC Service & Call Center GmbH
founded?
AIC Service & Call Center GmbH was established in the year 2000, marking over 23 years of operation as of 2024. Since its inception, the company has evolved to become a prominent player in the customer service industry, leveraging its extensive experience to deliver high-quality solutions.
What industry verticals does
AIC Service & Call Center GmbH
serve?
The company primarily serves the Travel, Hospitality & Leisure industries, catering to clients such as airlines and travel agencies. Their focus on these verticals allows them to tailor their services to meet the specific needs of businesses operating within the dynamic travel and tourism sectors.
What delivery model does
AIC Service & Call Center GmbH
offer?
AIC Service & Call Center GmbH employs a versatile delivery model that includes onshore, nearshore, and offshore options. Onshore services are provided from within the same country as the client, ensuring direct communication and cultural alignment. Nearshore services are delivered from neighboring countries, offering cost-effective solutions with similar time zones, while offshore services leverage global resources, allowing for flexibility and scalability to meet diverse client needs.
How many employees and/or seats does
AIC Service & Call Center GmbH
have?
AIC Service & Call Center GmbH boasts a workforce of between 1,000 and 5,000 employees. This substantial team size enables the company to efficiently handle a wide range of customer service operations and support various clients across different sectors.
Can
AIC Service & Call Center GmbH
be considered a good service provider for startups?
While Aicom Solutions Corp has a robust range of services, their scale and focus on larger clients may not make them the ideal choice for startups. Startups often require more tailored, flexible solutions and a more personalized approach, which may be challenging to achieve with a larger provider like Aicom. However, they could still benefit from specific services such as lead generation as they scale.
Can
AIC Service & Call Center GmbH
be considered a good service provider for SMBs?
AIC Service & Call Center GmbH is well-positioned to support small and medium-sized businesses (SMBs) with its scalable service offerings. The company’s flexible delivery model and extensive range of services enable SMBs to customize their customer support needs without the burden of significant overhead costs. This adaptability is essential for growing businesses looking to enhance customer satisfaction while maintaining operational efficiency.
Can
AIC Service & Call Center GmbH
be considered a good service provider for enterprises?
AIC Service & Call Center GmbH is a strong candidate for enterprises and large organizations seeking reliable customer service solutions. With a workforce of up to 5,000 employees, they can scale their operations to meet the complex demands of larger clients. Their experience in the travel and tourism sectors, combined with a commitment to high-quality service delivery, positions them as a capable partner for large companies aiming to enhance their customer engagement strategies.
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