Agents Republic Inc
Customer Experience and Contact Center
Agents Republic Inc. is a leading BPO provider that offers customer experience and contact center services for technology and retail sectors, known for its global, localized service and state-of-the-art technology.
Size
11-50
Private
1m-10m
Mission
To empower businesses to create a better world by enhancing customer relationships.
About
Agents Republic Inc. offers customer experience and contact center services along with back-office operations and AI data services for clients in technology and retail. The company operates using a mix of onshore, nearshore, and offshore delivery models and supports businesses across various time zones.
It is recognized for its skilled, home-based agents and commitment to client satisfaction, with a focus on building long-term relationships through excellence and integrity.
Services
Agents Republic Inc. provides customer experience and contact center services supported by back-office operations and AI data services. These services include inbound customer support, outbound telesales, technical support, and multilingual support, tailored to meet the diverse needs of clients across various channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Multilingual Support
Live Chat & Messaging Support
Email Support
Order Management & Fulfilment
Industries Served
The company serves clients in technology and retail sectors. It has experience supporting startups, mid-sized companies, and multinational corporations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Agents Republic is known for its global, localized service, offering clients a deep understanding of regional markets and dialects. Its approach includes leveraging advanced cloud automation and AI, which help deliver consistent and efficient solutions at scale.
Delivery Footprint
Headquartered in Vancouver, Canada, the company operates using a mix of onshore, nearshore, and offshore delivery models. It serves clients across multiple geographies, with teams working in remote environments to ensure 24/7 support availability.
Certifications
No items found.
Verticals
Technology & SaaS
Retail & e-Commerce
Clients
Government of Kenya (Ministry of ICT and Digital Economy)
KEPSA
Rockefeller Foundation
Mastercard Foundation
What's the main service provided by
Agents Republic Inc
?
Agents Republic Inc. specializes in customer experience and contact center solutions. Their comprehensive offerings encompass various sub-services including inbound customer support, outbound telesales and retention, technical support for both Tier 1 and Tier 2, multilingual assistance, live chat and messaging support, email management, as well as order management and fulfillment. This diverse range of services is designed to meet the unique needs of their clients across multiple communication channels.
What additional services does
Agents Republic Inc
provide?
When was
Agents Republic Inc
founded?
Founded in 2018, Agents Republic Inc. has been operating for approximately six years. Since its establishment, the company has focused on enhancing customer relationships and providing exceptional support services in the BPO sector.
What industry verticals does
Agents Republic Inc
serve?
Agents Republic Inc. primarily serves clients in the Technology & SaaS and Retail & e-Commerce sectors. This industry focus allows them to cater to the specific needs and demands of businesses within these dynamic fields.
What delivery model does
Agents Republic Inc
offer?
Agents Republic Inc. employs a hybrid delivery model that includes onshore, nearshore, and offshore services. Onshore delivery refers to providing services from within the same country as the client, which often leads to better communication and cultural alignment. Nearshore services are offered from neighboring countries, allowing for effective collaboration with minimal time zone differences. Offshore delivery involves providing support from countries further away, which can be cost-effective while maintaining quality service. This multi-faceted approach enables them to serve clients across various geographical locations seamlessly.
How many employees and/or seats does
Agents Republic Inc
have?
Agents Republic Inc. has a workforce ranging from 11 to 50 employees. This size allows them to maintain a close-knit team environment while still being capable of delivering quality services to their clients.
Can
Agents Republic Inc
be considered a good service provider for startups?
While Agilis has a strong portfolio of services, its specialized focus on the manufacturing and industrial sectors, particularly in chemical production, may limit its appeal to startups outside these areas. Startups within the relevant industries could benefit from Agilis's expertise and tailored solutions, particularly if they are looking for marketing operations support and digital engagement strategies.
Can
Agents Republic Inc
be considered a good service provider for SMBs?
For small and medium-sized businesses, Agents Republic Inc. presents a compelling choice due to its scalable service offerings and industry expertise. Their diverse portfolio, which includes customer support and technical assistance, allows SMBs to access tailored solutions that can adapt as they grow. The company's focus on building long-term relationships also positions them as a reliable partner for businesses seeking to enhance their customer engagement strategies.
Can
Agents Republic Inc
be considered a good service provider for enterprises?
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