Agents Republic
Customer Experience and Contact Center
Agents Republic Inc. is a BPO company that provides customer experience and contact center services for telecommunications, technology, retail, banking, and healthcare sectors, known for its multilingual workforce and next-generation technology.
Size
11-50
Private
1m-10m
Mission
To empower businesses to create a better world by enhancing customer relationships with care.
About
Agents Republic Inc. offers customer experience and contact center services along with back-office operations for clients in telecommunications, technology, retail, banking, and healthcare. The company operates using an offshore and nearshore model and supports global clients across various time zones.
It is recognized for its multilingual support and state-of-the-art technology, with a mission to empower businesses through exceptional customer relationships.
Services
Agents Republic Inc. provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support, outbound telesales & retention, technical support, and data entry & processing. These services cover multiple communication channels, including phone, email, chat, and social media, and are tailored to support diverse client needs in customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Industries Served
The company serves clients in telecommunications, technology, retail, banking, and healthcare. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective customer interactions and process optimization.
Unique Stregths
Agents Republic Inc. is known for its global operations and multilingual support, offering clients a diverse and skilled workforce. Its approach includes carefully selecting and training agents to represent global brands, which helps deliver consistency and quality at scale.
Delivery Footprint
Headquartered in Vancouver, Canada, the company operates using an offshore and nearshore delivery model. It serves clients across various geographies, with a home-based workforce that enables flexibility and scalability to meet client demands.
Certifications
No items found.
Verticals
Telecommunications & Media
Technology & SaaS
Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Clients
No items found.
What's the main service provided by
Agents Republic
?
Agents Republic specializes in enhancing customer experiences through its core offerings in customer experience and contact center services. This includes a variety of sub-services such as inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, as well as data entry and processing. These services are designed to meet diverse client needs and ensure effective customer engagement across multiple communication channels.
What additional services does
Agents Republic
provide?
In addition to their primary focus on customer experience and contact center services, Agents Republic also offers back-office operations. This expanded service portfolio enables them to support clients with additional operational needs, enhancing overall efficiency and allowing businesses to focus on their core functions.
When was
Agents Republic
founded?
Agents Republic was established in 2018, marking its entry into the business process outsourcing industry. As of 2024, the company has been operating for about six years, building a reputation for delivering quality customer service solutions.
What industry verticals does
Agents Republic
serve?
Agents Republic serves a diverse range of industries, focusing on key verticals such as Telecommunications & Media, Technology & SaaS, Retail & e-Commerce, Banking & Financial Services, and Healthcare & Life Sciences. This broad industry focus allows them to tailor their services to meet specific client needs effectively.
What delivery model does
Agents Republic
offer?
Agents Republic employs both offshore and nearshore delivery models, which allow them to offer flexible and scalable services to their clients. Offshore delivery typically involves providing services from a different country, while nearshore delivery involves working from a nearby country. This dual approach enables the company to maximize efficiency and cater to clients across various time zones.
How many employees and/or seats does
Agents Republic
have?
Agents Republic has a workforce consisting of between 11 and 50 employees. This relatively small team size allows for a close-knit company culture while still being capable of delivering quality services to their clients.
Can
Agents Republic
be considered a good service provider for startups?
Agents Republic can be a suitable service provider for startups, particularly those in the technology and e-commerce sectors. Their flexibility in service delivery and commitment to enhancing customer relationships can support the unique needs of emerging businesses looking to establish a strong customer base from the outset.
Can
Agents Republic
be considered a good service provider for SMBs?
For small and medium businesses, Agents Republic presents a strong option due to their scalable service offerings and experience across various industries. Their capacity to provide personalized customer support and back-office services can help SMBs grow and adapt in a competitive marketplace.
Can
Agents Republic
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.