AgentInfinity
Customer Experience and Contact Center
Agent Infinity Inc. is a woman-owned BPO company that provides customer experience and contact center services for healthcare, banking, and technology sectors, known for its patented talent recruitment processes and high staff retention rates.
Size
51-200
Private
Mission
About
Agent Infinity Inc. offers customer experience and contact center services along with back-office operations and finance and accounting support for clients in healthcare, banking, and technology. The company operates using an onshore model and supports U.S.-based enterprises.
It is recognized for its rapid deployment timelines, with an average project launch period of less than 27 days and a 95% staff retention rate that ensures continuity.
Services
Agent Infinity Inc. provides customer experience and contact center services supported by back-office operations and finance and accounting services. These services include inbound customer support, outbound telesales and retention, technical support, data entry, and document indexing. Each solution is tailored to meet the diverse needs of clients across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Data Entry & Data Processing
Document Indexing & Digitisation
Billing & Invoicing
Recruitment Process Outsourcing (RPO)
Market & Competitive Intelligence
Business & Financial Research
Industries Served
The company serves clients in healthcare, banking and financial services, and technology sectors. It has experience supporting enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Agent Infinity Inc. is known for its patented talent recruitment and retention processes, offering clients significant cost savings and operational efficiency. Its approach includes ongoing monitoring and coaching of client KPIs, which help deliver consistent results at scale.
Delivery Footprint
Headquartered in the U.S., the company operates using an onshore delivery model. It serves clients across North America, with teams working in both office-based and distributed environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Banking & Financial Services
Technology & SaaS
Clients
No items found.
What's the main service provided by
AgentInfinity
?
AgentInfinity specializes in providing customer experience and contact center solutions, complemented by a range of back-office and finance support services. Their offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, data entry, and document indexing. This diverse suite of services is designed to cater to the unique requirements of clients across various business functions.
What additional services does
AgentInfinity
provide?
In addition to its primary offerings, AgentInfinity also provides back-office operations and finance and accounting services. This extended capability enables the company to support its clients comprehensively, addressing both customer-facing and internal business processes effectively.
When was
AgentInfinity
founded?
AgentInfinity was established in 2017, making the company seven years old as of 2024. Since its inception, AgentInfinity has focused on delivering high-quality customer experience and contact center services, positioning itself as a reliable partner for businesses seeking to enhance their operational efficiency.
What industry verticals does
AgentInfinity
serve?
AgentInfinity primarily serves clients in the Healthcare & Life Sciences, Banking & Financial Services, and Technology & SaaS sectors. This industry focus allows the company to tailor its services to meet specific needs and challenges faced by enterprises within these critical fields.
What delivery model does
AgentInfinity
offer?
AgentInfinity employs an onshore delivery model, meaning their services are provided within the same country as their clients, specifically supporting U.S.-based enterprises. This approach ensures closer collaboration, improved communication, and alignment with client business objectives, facilitating a more effective service delivery.
How many employees and/or seats does
AgentInfinity
have?
AgentInfinity employs between 51 to 200 individuals, signifying a mid-sized workforce. This size allows the company to maintain a balance between agility and the capability to handle substantial client needs, fostering a collaborative environment conducive to operational excellence.
Can
AgentInfinity
be considered a good service provider for startups?
Can
AgentInfinity
be considered a good service provider for SMBs?
Can
AgentInfinity
be considered a good service provider for enterprises?
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