Agape Connecting People
Customer Experience and Contact Center
Agape Connecting People is a BPO service provider that provides customer experience and contact center solutions for various industries, known for its commitment to social impact and employment opportunities for marginalized individuals.
Size
51-200
Private
Mission
To provide equal reskilling and employment opportunities for sustainable community transformation.
About
Agape Connecting People offers customer experience and contact center solutions along with marketing operations for clients in retail, telecoms, healthcare, and more. The company operates using an onshore model and supports diverse clients across Singapore.
It is recognized for its innovative approach to BPO, with a strong focus on empowering marginalized communities through employment and reskilling initiatives.
Services
Agape Connecting People provides customer experience and contact center solutions, supported by marketing operations and specific offerings such as inbound customer support, live chat and messaging support, email support, and social media management. These services cover various communication channels and are tailored to support client needs for improved productivity and customer satisfaction.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Social Media Management
Industries Served
The company serves clients in retail, telecoms, energy, FMCG, government agencies, healthcare, insurance, logistics, media, and real estate. It has experience supporting diverse businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Agape Connecting People is known for its commitment to social impact, offering clients the advantage of a workforce that includes marginalized individuals. Its approach includes providing training and mentorship, which helps deliver consistent service quality and community transformation.
Delivery Footprint
Headquartered in Singapore, the company operates using an onshore delivery model. It serves clients across the region, with teams working in various environments, including unique setups like in-prison contact centers.
Certifications
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Verticals
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Clients
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What's the main service provided by
Agape Connecting People
?
Agape Connecting People specializes in delivering customer experience and contact center solutions. Their core offerings include inbound customer support, live chat and messaging support, email support, and social media management. This comprehensive suite of services is designed to enhance client productivity and ensure customer satisfaction through various communication channels.
What additional services does
Agape Connecting People
provide?
In addition to its primary focus on customer experience and contact center solutions, Agape Connecting People also offers marketing operations services. This extended portfolio allows the company to assist clients not only with customer interactions but also with their marketing strategies, enhancing overall business performance.
When was
Agape Connecting People
founded?
Agape Connecting People was established in 2012, marking over a decade of service in the BPO industry. Since its inception, the company has focused on providing innovative solutions in customer experience and contact center operations, while also committing to social impact through community transformation initiatives.
What industry verticals does
Agape Connecting People
serve?
What delivery model does
Agape Connecting People
offer?
The company operates using an onshore delivery model, which means that its services are provided within the same country where the clients are located. This approach allows for closer collaboration and a better understanding of local market needs, ensuring that clients receive high-quality support tailored to their specific requirements.
How many employees and/or seats does
Agape Connecting People
have?
Agape Connecting People has a workforce comprising between 51 and 200 employees. This size enables the company to maintain a balance between personalized service and operational efficiency, allowing it to effectively support a diverse range of clients across various industries.
Can
Agape Connecting People
be considered a good service provider for startups?
Agape Connecting People can be a suitable service provider for startups due to its flexible service offerings and commitment to empowering communities. Startups looking for personalized customer support solutions can benefit from the company's innovative approach and dedication to delivering quality service, which is essential for establishing strong customer relationships in the early stages of business growth.
Can
Agape Connecting People
be considered a good service provider for SMBs?
For small and medium businesses, Agape Connecting People presents a valuable partnership opportunity. With a focus on scalability and a diverse range of services, the company is well-positioned to support SMBs in their growth journey. Their ability to provide tailored solutions allows these businesses to enhance customer engagement and operational efficiency, fostering potential for expansion.
Can
Agape Connecting People
be considered a good service provider for enterprises?
Agape Connecting People is well-equipped to serve enterprises and large companies, particularly due to its onshore delivery model that ensures high-quality, localized service. The company's experience across various industries, combined with its commitment to social impact, positions it as a reliable partner for larger organizations seeking consistent service quality and a workforce that is trained to meet sophisticated business needs.
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