AFS Business Solutions
Customer Experience and Contact Center
AFS Business Solutions is a full-service call center that provides customer experience and contact center solutions for healthcare and insurance, known for its commitment to affordable and effective communication services.
Size
51-200
Private
Mission
About
AFS Business Solutions offers customer experience and contact center solutions along with 24/7 answering services and virtual receptionist support for clients in healthcare and insurance. The company operates using an onshore model and supports businesses across the USA.
It is recognized for its technological advancements and commitment to compliance, with a strong focus on secure data handling and customer satisfaction.
Services
AFS Business Solutions provides customer experience and contact center solutions supported by 24/7 answering services and virtual receptionist support. These services cover inbound and outbound call handling, appointment scheduling, and telemarketing, tailored to support client communication needs in competitive environments.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Appointment Setting
Industries Served
The company serves clients in healthcare and insurance. It has experience supporting health and life insurance agents across multiple states, ensuring services are aligned with industry-specific requirements and compliance standards such as HIPAA and CMS.
Unique Stregths
AFS Business Solutions is known for its adaptability and commitment to meeting evolving client needs, offering clients a reliable partnership in communication. Its approach includes secure data handling and continuous service availability, which help deliver consistent support at scale.
Delivery Footprint
Headquartered in Fort Smith, Arkansas, the company operates using an onshore delivery model. It serves clients across the USA, with teams dedicated to providing high-quality service from a secure physical location.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Clients
No items found.
What's the main service provided by
AFS Business Solutions
?
AFS Business Solutions specializes in delivering comprehensive customer experience and contact center solutions. Their offerings include inbound customer support, outbound telesales and retention, and appointment setting. This diverse service portfolio is designed to cater to the communication needs of businesses, ensuring effective engagement with customers round the clock.
What additional services does
AFS Business Solutions
provide?
When was
AFS Business Solutions
founded?
Established in 1981, AFS Business Solutions has been operating for over 40 years. Since its inception, the company has evolved to meet the changing demands of the customer service landscape, becoming a trusted partner for businesses seeking reliable communication solutions.
What industry verticals does
AFS Business Solutions
serve?
AFS Business Solutions primarily serves the Healthcare & Life Sciences and Insurance industries. Their specialized focus on these verticals allows them to tailor their services to meet the unique requirements and regulatory standards of clients within these sectors.
What delivery model does
AFS Business Solutions
offer?
AFS Business Solutions employs an onshore delivery model, meaning that their services are provided from within the United States. This approach allows for closer collaboration and communication with clients while ensuring compliance with local regulations and standards.
How many employees and/or seats does
AFS Business Solutions
have?
AFS Business Solutions has a workforce of between 51 and 200 employees. This size enables the company to maintain a balance between personalized service and operational efficiency, allowing them to respond effectively to the needs of their clients.
Can
AFS Business Solutions
be considered a good service provider for startups?
Can
AFS Business Solutions
be considered a good service provider for SMBs?
AFS Business Solutions is well-suited to support small and medium-sized businesses. Their flexible service offerings and commitment to customer satisfaction allow SMBs to scale their communication needs effectively. The company’s experience in the healthcare and insurance sectors further enhances their capability to provide tailored solutions that foster growth.
Can
AFS Business Solutions
be considered a good service provider for enterprises?
While AFS Business Solutions has the capability to support larger enterprises, their primary strengths lie in serving small to medium businesses. Their focus on secure data handling and client-specific compliance positions them as a reliable partner, though larger organizations may seek providers with even broader scale and specialized certifications.
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