Afrishore Bpo
Customer Experience and Contact Center
Afrishore BPO is a premier outsourcing provider that delivers customer experience and contact center solutions for finance, healthcare, logistics, and retail sectors, known for its multilingual support and technology-driven approach.
Size
201-500
Private
Mission
About
Afrishore BPO offers customer experience and contact center solutions along with finance, HR, and back-office operations for clients in banking, healthcare, logistics, and e-commerce. The company operates using an offshore model and supports global markets including the US, UK, Australia, and Europe.
It is recognized for its high-quality service and compliance-driven solutions, with a skilled workforce that utilizes advanced technology to enhance operational efficiency.
Services
Afrishore BPO provides customer experience and contact center solutions supported by finance, HR, and back-office operations. These services include inbound customer support, outbound telesales, multilingual support, technical support, billing and invoicing, and accounts receivable management. Each solution is tailored to meet the specific needs of clients in complex, compliance-driven industries.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Technical Support (Tier 1/2)
Billing & Invoicing
Accounts Receivable
Payroll Processing
Recruitment Process Outsourcing (RPO)
Industries Served
The company serves clients in banking and financial services, healthcare, logistics, and retail e-commerce. It has experience supporting businesses that require high standards of service and regulatory compliance, leveraging technology platforms such as AI and automation to deliver effective solutions.
Unique Stregths
Afrishore BPO is known for its commitment to quality and customer satisfaction, offering clients a flexible and scalable outsourcing model. Its approach includes a performance-focused culture and a technology-driven strategy, which help deliver consistent results while optimizing operational efficiency.
Delivery Footprint
Headquartered in Johannesburg, South Africa, the company operates using an offshore delivery model. It serves clients across the US, UK, Australia, and Europe, with teams providing 24/7 multilingual support to ensure seamless global coverage.
Certifications
PCI DSS
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Logistics Transport & Supply-Chain
Clients
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What's the main service provided by
Afrishore Bpo
?
Afrishore BPO specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a range of services, including inbound customer support, outbound telesales and retention, multilingual support, technical assistance at both Tier 1 and Tier 2 levels, as well as billing and invoicing, accounts receivable management, payroll processing, and recruitment process outsourcing (RPO). Each service is designed to address the unique requirements of clients in various sectors, ensuring high-quality support and operational efficiency.
What additional services does
Afrishore Bpo
provide?
When was
Afrishore Bpo
founded?
Afrishore BPO was established in 2016, marking its entry into the outsourcing landscape. As of 2024, the company has been in operation for approximately 8 years, during which it has developed a solid reputation for providing quality customer experience solutions across multiple industries.
What industry verticals does
Afrishore Bpo
serve?
Afrishore BPO serves a diverse range of industries, including Banking & Financial Services, Healthcare & Life Sciences, Logistics, Transport & Supply-Chain, and Retail & e-Commerce. This broad focus enables the company to cater to complex compliance requirements and high service standards prevalent in these sectors.
What delivery model does
Afrishore Bpo
offer?
Afrishore BPO employs an offshore delivery model to provide its services. This means that the company operates from a location outside of its clients' primary market, allowing it to leverage cost efficiencies and a skilled workforce in South Africa. The offshore approach enables Afrishore to offer 24/7 multilingual support, ensuring that clients receive consistent and high-quality service regardless of their geographical location.
How many employees and/or seats does
Afrishore Bpo
have?
Afrishore BPO has a workforce ranging from 201 to 500 employees. This size enables the company to maintain a balance between personalized service and the ability to scale operations according to client demands, making it well-equipped to handle various project sizes and complexities.
Can
Afrishore Bpo
be considered a good service provider for startups?
Aftek can be a valuable partner for startups, particularly those within the food and beverage, pharmaceutical, or industrial sectors. Their extensive experience in filtration technology and personalized service approach can help new businesses establish reliable processes for product purity and safety. However, startups should consider their specific needs and ensure that Aftek's offerings align with their growth objectives.
Can
Afrishore Bpo
be considered a good service provider for SMBs?
Afrishore BPO is well-suited for small and medium businesses looking for scalable support solutions. With their diverse service portfolio and ability to adapt to varying business needs, SMBs can benefit from the company's expertise in customer experience and back-office operations. Afrishore's flexible approach allows these businesses to grow without the burden of managing extensive in-house operations, making it an attractive option for those aiming to enhance their customer engagement and operational efficiency.
Can
Afrishore Bpo
be considered a good service provider for enterprises?
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