Afni Philippines Inc
Customer Experience and Contact Center
Afni is a global BPO company that provides customer experience and contact center services for various industries, known for its extensive experience and commitment to employee development.
Size
over-10K
Private
100m-1b
Mission
About
Afni offers customer experience and contact center services along with back-office operations for clients in telecommunications, insurance, banking, healthcare, e-commerce, technology, logistics, and energy. The company operates using an onshore, offshore, and virtual delivery model and supports clients across the United States, Mexico, and the Philippines.
It is recognized for its award-winning training programs, with a strong focus on customer engagement and a corporate culture that emphasizes creativity, honesty, and respect.
Services
Afni provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support, live chat and messaging support, email support, claims processing, and change management and training. These services cover various channels and are tailored to support client needs in enhancing customer satisfaction and operational efficiency.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Claims Processing
Change Management & Training
Industries Served
The company serves clients in telecommunications, insurance, banking, healthcare, e-commerce, technology, logistics, and energy. It has experience supporting large enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Afni is known for its extensive industry experience and commitment to employee development, offering clients a dedicated workforce trained to deliver high-quality service. Its approach includes thoughtful hiring practices and comprehensive training programs, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Bloomington, Illinois, the company operates using an onshore, offshore, and virtual delivery model. It serves clients across the United States, Mexico, and the Philippines, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Insurance
Banking & Financial Services
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Energy & Utilities
Logistics Transport & Supply-Chain
Clients
The World Bank
Campbell Soup
What's the main service provided by
Afni Philippines Inc
?
Afni Philippines Inc specializes in customer experience and contact center solutions, complemented by their back-office operations. Their primary offerings include inbound customer support, live chat and messaging assistance, email support, claims processing, and change management and training, all aimed at enhancing customer satisfaction and operational efficiency for their clients.
What additional services does
Afni Philippines Inc
provide?
In addition to their primary focus on customer experience and contact center services, Afni Philippines Inc also offers back-office operations. This extension of their service portfolio allows them to support clients with additional administrative and operational tasks, enhancing overall efficiency.
When was
Afni Philippines Inc
founded?
Afni Philippines Inc was established in 1936, making it a company with a rich history of over 87 years in the industry. This long-standing presence reflects the company's ability to adapt and thrive in the evolving business landscape.
What industry verticals does
Afni Philippines Inc
serve?
Afni Philippines Inc serves a diverse range of industries, including Telecommunications & Media, Insurance, Banking & Financial Services, Healthcare & Life Sciences, Retail & e-Commerce, Technology & SaaS, Logistics, Transport & Supply-Chain, as well as Energy & Utilities. This broad spectrum demonstrates their capacity to address various sector-specific needs effectively.
What delivery model does
Afni Philippines Inc
offer?
Afni Philippines Inc employs a versatile delivery model that includes onshore, offshore, and work-from-home/virtual options. Onshore services are provided within the country, offshore services are delivered from other countries, and virtual operations allow for remote work arrangements. This flexibility enables the company to meet diverse client requirements and optimize service delivery.
How many employees and/or seats does
Afni Philippines Inc
have?
Afni Philippines Inc boasts a workforce of over 10,000 employees, which highlights their significant capacity to handle large-scale operations and provide comprehensive services to their clients.
Can
Afni Philippines Inc
be considered a good service provider for startups?
Afni Inc can be a viable service provider for startups looking to establish a strong customer support framework. With their extensive portfolio of services, including inbound customer support and social media care, startups can leverage Afni's expertise to build customer relationships from the ground up. The flexibility in their delivery model, including options for remote support, can also cater to the dynamic needs of emerging businesses.
Can
Afni Philippines Inc
be considered a good service provider for SMBs?
Can
Afni Philippines Inc
be considered a good service provider for enterprises?
Afni Philippines Inc is well-equipped to serve enterprises and large companies due to its substantial workforce and extensive experience across various industries. Their proven ability to deliver high-quality service consistently, combined with their award-winning training programs, positions them as a reliable partner for organizations seeking sophisticated support solutions.
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